Thomas West, MBB


Thomas West, MBB
I am passionate about helping organizations get better, by helping people be their best. My role as an ASQ Lean Six Sigma Master Black Belt is to coach and mentor others to become creative problem-solvers and passionate change agents. This can only be achieved by giving others the tools, skills, and mindset they need to make and lead change.


Enrolled in this course

Course Description

What is A3? A3 is a broad term used to summarize a variety of improvement activities: A3 Thinking, A3 Problem-Solving, and A3 Reporting.


A3 Thinking is a mindset, adopted by members of an organization to create a culture of improvement, grounded in collaboration, experimentation, learning, and best practice sharing. A3 is also a structured problem-solving approach that individuals or improvement teams can apply to help address challenging problems. Lastly, A3 is a visual tool that allows individuals and teams to share important information about improvement efforts (either as a progress report or a method for capturing ideas).

Course Learning Objectives

Course Content

Start Learning Today! Get maximum flexibility to learn at your own pace.

For internal use only

  • Quizzes
Approx. 1 hour to complete

Suggested: You can complete this in one sitting, but probably best to break it up over a few days.

Beginner level

This is an introductory course.

Free downloadable resources

Includes tool templates and info graphics to download.

Full lifetime access

Learn at your own pace. Whenever, wherever you like. You are in control.

Certificate of completion

Digital certificate is available on download.