Tom and I have crossed paths in our professional careers many times over the years, but this last year marks a first for us. I brought in him to help a client address Category Six of the Baldrige Framework related to process improvement. He partnered… with my client, taught Lean and graduated over ten teams as a Yellow Belt cohort group with tangible and measurable results. This feat was celebrated this last week by the client organization with presentations by each team to senior leadership, Tom and myself. Any consultant knows it is a risk to bring in another consultant and trust them with your customer. Tom is trusted by me, he partnered with me every step of the way and was extremely professional with my client. My client loves him so much we are starting a new cohort early in 2021. I highly recommend Tom as a professional and dependable partner! Denise Shields, President of Shields Resource Group Read more “Great collaborator”
As someone who is in a TON of meetings, I’m hoping everyone on my team will adopt these practices so that our time is used more efficiently.
Mr. Thomas West is one of the top professionals in Six Sigma/Lean worldwide. He led me through some Black Belt projects and he was my mentor during my preparation for MBB. He has a wide knowledge and experience in several areas of Six Sigma (PESTEL,… SWOT, Strategic Deployment Goals, Business Systems and Process Management, Lean, DMAIC, ….). He is one of the best Six Sigma/Lean consultants/trainers who can guide and support professionals for all the levels of Six Sigma. Read more “Helped me prepare for my MBB”
Tom and the Green Dot team are amazing. They worked with our team to do yellow belt training as well as facilitated multiple change management and process improvement sessions. They are thoughtful, wise and forced us all to think differently. They are and will be… a long-term part of our continued growth and improvement teams! Read more “Integral part of the team”
This course and all of the tools are really helpful and will be utilized as I work on future improvement projects.
I worked with Tom West and Green Dot at Hill Physicians in San Ramon, CA. We were in the process of revamping our informatics support model. This involved a refocus from pure education of providers and staff to one of change management. Tom was able… to see my vision and tailored a plan to implement a Lean/ Six Sigma training and adoption plan for staff. Employees were trained and certified as yellow belts and we set up a program of mentorship with the goal of growing them into green and black belts. The projects that the new yellow belts were charged with were immediately impactful and help to solidify a culture of change.
Tom is a pleasure to work with and staff felt at ease with his style. He is a dedicated professional who is passionate about his work and has strong beliefs about improving healthcare. I have worked with Tom on many initiatives over the years and will not hesitate to do so again when the need arises. Read more “Tailored training plan”