29 Apr Tailored training plan
I worked with Tom West and Green Dot at Hill Physicians in San Ramon, CA. We were in the process of revamping our informatics support model. This involved a refocus from pure education of providers and staff to one of change management. Tom was able to see my vision and tailored a plan to implement a Lean/ Six Sigma training and adoption plan for staff. Employees were trained and certified as yellow belts and we set up a program of mentorship with the goal of growing them into green and black belts. The projects that the new yellow belts were charged with were immediately impactful and help to solidify a culture of change.
Tom is a pleasure to work with and staff felt at ease with his style. He is a dedicated professional who is passionate about his work and has strong beliefs about improving healthcare. I have worked with Tom on many initiatives over the years and will not hesitate to do so again when the need arises.