Spearheaded Quality Improvement Program

Mr. West spearheaded quality improvement training for our leadership team and members of our quality council. The focus of the training was to help our leaders and caregivers evaluate and improve organizational processes to create a world-class patient experience, increase process reliability, and enhance workforce satisfaction. Learners enrolled in the course discovered new ways to approach problem-solving and the mindset to make and lead change. The partnership was a success, with learners commencing from the 2021 cohort.

To assist in our relentless pursuit of excellence, Mr. West will facilitate a second cohort Yellow Belt Training to evaluate, prioritize, and execute a series of quality improvement projects, in alignment with our goals, through disciplined project management and sponsorship. Through this second cohort, the plan is to increase the number of caregivers credentialed as a Lean Six Sigma Yellow Belt while encouraging previously certified belts to stay engaged in the program.

The continuous improvement support provided by Green Dot Consulting Group is “value-added” to our organization and we appreciate the opportunity to partner with them on this critical initiative.

The services provided would be a tremendous asset to any organization, and I recommend Green Dot Consulting Group without reservation. I am confident that any experiences with Mr. West and his team will be pleasant.