Looking for a way to include the voice of the customer in your next project? This Design Thinking course has everything you need!

Looking for a way to include the voice of the customer in your next project? This Design Thinking course has everything you need!

I really enjoyed this course! The content and delivery are great, but it also reminded me about the importance of the voice of the customer. How many times do we make assumptions about what solutions our customers want without seeking more information about their experiences and what they need? This course breaks it all down- the why, who, what, and how. You’ll see lots of pro tips related to assembling a team, best practices for each step in the process, and pitfalls to avoid. Descriptions and examples of how to use the tools, as well as downloadable templates help participants feel confident in applying Design Thinking concepts to solve problems and identify ways to better serve their customers.

Karen Snyder
IU Health
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