Archive

At the 2024 HSPI Conference in Atlanta, I participated in the design thinking workshop that provided me with enlightening and transformative knowledge. Tom West was a very engaging facilitator who gave the participants a collaborative and creative thinking atmosphere. The workshop not only provided valuable...

I really enjoyed the Design Thinking Foundations course! The valuable examples, downloadable templates, and interactive sessions equipped me for creative problem solving. Highly recommend this course to anyone interested in understanding and improving the problem through the eyes of the customer....

Mr. West spearheaded quality improvement training for our leadership team and members of our quality council. The focus of the training was to help our leaders and caregivers evaluate and improve organizational processes to create a world-class patient experience, increase process reliability, and enhance workforce...

Tom and the Green Dot team are amazing. They worked with our team to do yellow belt training as well as facilitated multiple change management and process improvement sessions. They are thoughtful, wise and forced us all to think differently. They are and will be...

I worked with Tom West and Green Dot at Hill Physicians in San Ramon, CA. We were in the process of revamping our informatics support model. This involved a refocus from pure education of providers and staff to one of change management. Tom was able...

Tom and I have crossed paths in our professional careers many times over the years, but this last year marks a first for us. I brought in him to help a client address Category Six of the Baldrige Framework related to process improvement. He partnered...