design thinking Tag

Fly-On-The-Wall Observation Use Fly-on-the-Wall to clarify what the problem is, and inspire a solution. Share Tweet Post why fly-on-the-wall observation? Through fly-on-the-wall observations the team can obtain a snapshot into how a person interacts with the environment and in certain situations - providing a glimpse of the person's natural tendencies or...

Role Playing Role-playing is a type of prototyping used to simulate a situation by acting it out. Share Tweet Post What is Role Playing? Role-playing is a type of prototyping used to simulate a situation by acting it out. In Design Thinking, role-playing is used to give the audience an example...

Brainstorming Engaging project team members and stakeholders in suggesting issues and solutinos. When working with project teams it is useful to host brainstorming sessions to collect the team's ideas on what the major issues are and what ideas they have to fix the problem. Share Tweet Post The use of Brainstorming...

Interviewing for Empathy   Hosting customer interviews (or conducting ethnographic research) is a critical step in the Design Thinking process. Through these exploratory interviews the Design team is able to gain a deeper understanding of the customer's spoken and unspoken needs. Deep dive interviews provide a...

Episode 39 hire by design: design thinking in hr In Episode 39, I have the great privilege of nerding out with the bestselling author, Jodi Brandstetter as we discuss how the improvement method, Design Thinking in HR can be applied to -  help identify, recruit, onboard, and...

Elevator Speech A common framework for helping to articulate why a project is important and what success looks like is to use an Elevator Speech, or Pitch. An Elevator Speech is a short, persuasive speech you use to introduce yourself, your project, or your call to...

Design Sprint Creatively solving problems on short timelines The Design Sprint seeks to solve big problems in a rapid fashion, over a week's timeline, using Design Thinking tools. In many ways, the Design Sprint is similar to Lean's Kaizen event improvement methodology. Share Tweet Post A common framework for applying Design...

Business Case Canvas The Business Case Canvas provides the Project Sponsor with a framework for presenting the project’s business case to key stakeholders to garner support for prioritizing and activating the project. The Business Case Canvas, like the SBAR can be used as a standardized template...

SBAR - Situation, Background, Assessment, and Recommendations Summarizing the business case and the need for change When discussing the need for a project and advising on best practice, try to summarize your recommendation using an SBAR. Share Tweet Post SBAR is an acronym that stands for situation, background, analysis, and...