design thinking Tag

Voice Of The Customer Use voice of the customer to establish what the customer's expectations are. Share Tweet Post Why use voice of the customer? “Voice of the Customer” is the term used to describe the stated and unstated needs or requirements of the customer (internal and external). This process of...

Fly-On-The-Wall Observation Use Fly-on-the-Wall to clarify what the problem is, and inspire a solution. Share Tweet Post Why use Fly-on-the-Wall Observation? Through fly-on-the-wall observations the team can obtain a snapshot into how a person interacts with the environment and in certain situations - providing a glimpse of the person's natural tendencies...

Role Playing Role-playing is a type of prototyping used to simulate a situation by acting it out. Share Tweet Post What is Role Playing? Role-playing is a type of prototyping used to simulate a situation by acting it out. In Design Thinking, role-playing is used to give the audience an example...

Brainstorming Engaging project team members and stakeholders in suggesting issues and solutinos. When working with project teams it is useful to host brainstorming sessions to collect the team's ideas on what the major issues are and what ideas they have to fix the problem. Share Tweet Post The use of Brainstorming...

Improvement Nerds Podcast: Episode 39 Episode 39 hire by design: design thinking in hr In Episode 39, I have the great privilege of nerding out with the bestselling author, Jodi Brandstetter as we discuss how the improvement method, Design Thinking in HR can be applied to -  help...

Design Sprint Creatively solving problems on short timelines The Design Sprint seeks to solve big problems in a rapid fashion, over a week's timeline, using Design Thinking tools. In many ways, the Design Sprint is similar to Lean's Kaizen event improvement methodology. Share Tweet Post A common framework for applying Design...

SBAR - Situation, Background, Assessment, and Recommendations Summarizing the business case and the need for change When discussing the need for a project and advising on best practice, try to summarize your recommendation using an SBAR. Share Tweet Post SBAR is an acronym that stands for situation, background, analysis, and...