design thinking Tag

Customer Journey Map Customer journey mapping (or journey mapping) is a visual story of how your customers interact with and experience your products, processes, and services.The customer journey map is a visual map that illustrates the customers’ processes, goals, needs, and perceptions throughout their interaction and...

Episode 39Hire By Design In Episode 39, I have the great privilege of nerding out with the bestselling author, Jodi Brandstetter as we discuss how the improvement method, Design Thinking can be applied to HR -  helping to identify, recruit, onboard, and retain top talent.Jodi Brandstetter,...

Design Sprint A common framework for applying Design Thinking to solve a problem is use of a Design Sprint. The Design Sprint seeks to solve big problems in a rapid fashion, over a week's timeline, using Design Thinking tools.The primary focus of the Design Sprint is to...