customer observation Tag

Voice Of The Customer Use voice of the customer to establish what the customer's expectations are. Share Tweet Post Why use voice of the customer? “Voice of the Customer” is the term used to describe the stated and unstated needs or requirements of the customer (internal and external). This process of...

13 September, 2022 /

Fly-On-The-Wall Observation Use Fly-on-the-Wall to clarify what the problem is, and inspire a solution. Share Tweet Post Why use Fly-on-the-Wall Observation? Through fly-on-the-wall observations the team can obtain a snapshot into how a person interacts with the environment and in certain situations - providing a glimpse of the person's natural tendencies...

22 July, 2022 /