Service Blueprint Template

The Service Blueprint breaks the service process into smaller components such as customer journey, customer touchpoints, resources, and support. Additionally, the Service Blueprint distinguishes between “on stage” and “off stage” employee activities, helping to detail critical handoffs and understand cross-functional relationships within the organization. As such, the Service Blueprint closely resembles a swimlane map that uses lines (or lanes) to highlight ownership and interactions and arrows to illustrate the flow of activities, handoffs, and points of integration.


Templates are provided for personal or professional use. A single purchase is the equivalent of a single/individual license. The individual license can be used as many times as the single user desires. If you would like to purchase an additional license for multiple users, please select the appropriate quantity. For corporate pricing, please email