Fly-on-the-Wall Observation Worksheet

To help turn problems into opportunities, the Design team can use Fly-on-the-Wall to observe the end-user in action. Through these observations, the Design team can clarify what the problem is and inspire a solution. The AEIOU and 5 Whys framework provide the team with a simple structure for documenting and analyzing what they are observing during the Fly on the Wall exercise.


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