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  • Home
  • About
  • Profile
  • Learning
    • Online Courses
  • Resources
    • Advanced Problem-Solving
    • Design Thinking
    • Project and Change Management
    • Blog
    • Podcast
    • Videos
    • Must Reads
  • Contact
  • Cart
    • Orders
    • Downloads

Category: Customizable Tools

Category: Customizable Tools

Showing 13–24 of 39 results

  • Hosting customer interviews (or conducting ethnographic research) is a critical step in the Design Thinking process. Through these exploratory interviews the Design team is able to gain a deeper understanding of the customer's spoken and unspoken needs. Deep dive interviews provide a tremendous opportunity for the Design team members to spend time with the end users and to listen to the customer's stories about how they experience the organization's products and services. As the team conducts interviews and engages customers in storytelling, the Design team can dive deeper into the customer's values, beliefs, and motivations by asking appropriate follow up questions. It is through this process of interviewing for empathy that the Design team is able to become more human-centered - gaining clarity on the customer's specific situation, context, behaviors, needs, challenges, and goals. In the later phases of the Design process, when the team begins to think about solutions, it is the customer's stories that will serve as the inspiration for what solutions are created. Add to cart
    Deep Dive Interview Guide
    $1.99
    Rated 0 out of 5
  • design challenge statement Add to cart
    Design Challenge Statement
    $1.99
    Rated 0 out of 5
  • Elevator Pitch Add to cart
    Elevator Speech
    $1.99
    Rated 0 out of 5
  • Empathy Mapping Instructions Add to cart
    Empathy Mapping
    $1.99
    Rated 0 out of 5
  • Extreme Users Worksheet Add to cart
    Extreme Users
    $1.99
    Rated 0 out of 5
  • AEIOU Worksheet Add to cart
    Fly-on-the-Wall Observation Worksheet
    $2.99
    Rated 0 out of 5
  • How Might We Statement Add to cart
    How Might We Statement
    $1.99
    Rated 0 out of 5
  • Leader Standard Work Example Add to cart
    Leader Standard Work Template
    $1.99
    Rated 0 out of 5
  • Template for creating a meeting agenda. Add to cart
    Meeting Agenda Template (Word)
    $1.99
    Rated 0 out of 5
  • Minimum Viable Product or Service Add to cart
    Minimum Viable Product
    $1.99
    Rated 0 out of 5
  • Problem Statement Add to cart
    Problem Statement
    $1.99
    Rated 0 out of 5
  • Add to cart
    Process Waste Walk
    $1.99
    Rated 0 out of 5
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