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Thank you for checking out our collection of downloadable Design Thinking tools and templates.
Design Thinking is a creative problem-solving approach that encourages the use of deep dive interviewing and other ethnographic research tools to understand the problem through the eyes and experiences of the customer.
By framing the problem, the Design team purposely places themselves in the shoes of the customers and employs empathy to create better and more human-centered products, services, and processes.
The Design Thinking process has been popularized by key thought leaders such as IDEO, the Stanford d.school, and countless authors.
In our experience, Design Thinking helps people to reach their fullest potential by apply empathy to understand who they are serving, and how best to exceed that person’s needs.
If you want to learn more about Design Thinking, please visit our Design Thinking Certification.
Learn the core concepts of design thinking through the Design Thinking Foundations class.
This course will help expose the learner to various design thinking tools and mental models – all with the emphasis on innovating through creative problem-solving.
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A common framework for applying Design Thinking to solve a problem is use of a Design Sprint. The Design Sprint seeks to solve big problems in a rapid fashion, over a week's timeline.
Inspire the team to solve the problem by framing the challenge using a Challenge Statement.
Get everyone on the same page. Whether it is a project team or a committee, everyone needs to know what the goal is and why the work is important
View your processes through the eyes of your customers to better understand their experiences.
Deep Dive Interviewing engages customers in conversation and storytelling to get to the heart of the customer's experience.
Exercise the power of observation to understand how operators and customers interact.
Unpack the customer's story - what was said, what actions occurred, and go further to assess what the customer was thinking and feeling.
View your processes through the eyes of your customers to better understand their experiences.
The User Needs Statement is an actionable problem statement that summarizes who the user is, what the user’s specific needs is, and why that needs is important.
The User Needs Statement is an actionable problem statement that summarizes who the user is, what the user’s specific needs is, and why that needs is important.
The How Might We (HMW) questions are short challenge questions that are representative of the user’s needs.
The WINS Matrix allows the Design Team to prioritize their ideas based on fit with the customer's needs and How Might We Statements.
The Customer's Radar diagram helps to arrange the customer's priorities, goals, and motivations by level of importance.
Brainstorming sessions help individuals and/or teams generate a list of creative ideas.
Brainstorming and mind mapping helps individuals and/or teams generate and organize a list of creative ideas.
As they say, "A picture is worth a thousand words." Using thumbnail sketches, illustrate your ideas and seek feedback.
Polling Posters are used to illustrate the Designer's concept, while combining 'dot-voting' to collect votes on key features and top ideas.
Prototyping takes concepts from paper to reality. Using simple materials, the Designer creates a mock-up of what the solution will look like.
After the team has created a working prototype it may be necessary to trail the idea internally through role playing.
The Customer Feedback Grid helps the team to capture constructive feedback once they have presented their ideas, using storytelling.
During the Test Drive, customers will interact with the new product or service, while verbalizing their experience. This input can be used to determine if the solution is acceptable.
The Business Case Canvas helps you to convey why the project should be selected and prioritized, all on one page.
This ideal state exercise creates a forward looking process that paints a picture for how things will ideally work in the future.
The Minimum Viable Product (MVP) or Service (MVS) is a summary of the Design Team's recommendation, prototyping results, and next steps.
Support in designing and deploying your organization’s strategy.
Service offerings include:
Provide work-class professional training, certification, and learning experiences.
Certification offerings include:
Deploy a structured framework for organizing, prioritizing, and executing projects.
Service offerings include:
For a list of the services that the Green Dot Group provides, please reference the attached Service Offerings List.
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