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Standardized problem-solving helps to empower everyone in the organization to help identify and action on opportunities for improvement.
Having a shared language and a common framework allows for teams to collaborate, share best practices, and continually improve.
Get your project started on the right foot by getting approval of scope, timeline, and resources.
Get everyone on the same page. Whether it is a project team or a committee, everyone needs to know what the goal is and why the work is important
When discussing the need for a project, try to summarize you recommendation using an SBAR.
The A3 template is used to help guide the problem-solving process through asking the basic improvement questions.
Voice of the Customer allows you to gain insights from customers to better understand their requirements and identify opportunities for improvement.
Managing stakeholder expectations starts with a stakeholder's analysis, a tool that helps to keep everyone engaged and informed throughout.
It is important that a plan exist to help facilitate effective communication during your project.
A well-defined problem is a half-solved problem. The problem statement explains what the problem is and why change is needed.
Help set the project up for success with a clear, measurable objective. SMART stands for specific, measurable, attainable, relevant, and time-bound
Provide a high-level overview of the project in less than 2 minutes.
The Gemba, or process walk, is a useful activity for observing the process in action. Through observation and questioning, the Gemba is a helpful way for studying the current state.
A process map helps to capture the process steps and activities that are followed in order to create a specific product or service.
The CTQ Tree helps to define the customer's needs, requirements, and expectations is measurable terms.
The SIPOC map is an acronym for Supplier, Input, Process, Output, and Customer. The SIPOC provides a high-level process view.
DOWNTIME is a acronym that is helpful in identifying and targeting the 8 common forms of waste that exist within a process.
To determine root cause, ask the question "Why is this happening" a minimum of 5 times. Helps teams understand the difference between symptoms and causes.
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