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Standardized problem-solving helps to empower everyone in the organization to help identify and action on opportunities for improvement.
Having a shared language and a common framework allows for teams to collaborate, share best practices, and continually improve.
Nerdy process improvement tools and templates galore...
Project Charter
Get your project started on the right foot by documenting the project's scope, timeline, and required resources.
Team Canvas
Get everyone on the same page. Whether it is a project team or a committee, everyone needs to know what the goal is and why the work is important
SBAR
When discussing the need for a project, try to summarize the need for the project and your recommendation using an SBAR.
A3 Template (6 box)
The A3 template is used to help guide the problem-solving process through asking the basic improvement questions.
Voice of the Customer
Voice of the Customer (VOC) allows you to gain insights from customers to better understand their requirements and identify opportunities for improvement.
Stakeholder Analysis
Managing stakeholder expectations, keeping everyone engaged and informed, starts with a stakeholder's analysis.
Communication Plan
It is important that a plan exist to help facilitate effective communication from project start to project finish.
Problem Statement
A well-defined problem is a half-solved problem. The problem statement explains what the problem is and why it is needed.
SMART Aim Statement
Help set the project up for success with a clear, measurable objective. SMART stands for specific, measurable, attainable, relevant, and time-bound
Gemba
The Gemba, or process walk, is a useful activity for observing the process in action. Through observation and questioning, the Gemba is a helpful way for studying the current state.
Additional resources coming soon. Until then, enjoy the free PDF template.
Process Map
A process map helps to capture the process steps and activities that are followed in order to create a specific product or service.
Critical to Quality
The Critical to Quality (CTQ) Tree helps to define the customer's needs, requirements, and expectations in measurable terms.
Additional resources coming soon. Until then, enjoy the free PDF template.
SIPOC
The SIPOC map is an acronym for Supplier, Input, Process, Output, and Customer. The SIPOC provides a high-level process view.
Additional resources coming soon. Until then, enjoy the free PDF template.
8 Forms of Waste
DOWNTIME is a acronym that is helpful in identifying and targeting the 8 common forms of waste that exist within a process.
5 Whys
To determine root cause, ask the question "Why is this happening?" a minimum of 5 times. Helps teams understand the difference between symptoms and causes.
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Service Offerings
For a list of the services that the Green Dot Group provides, please reference the attached Service Offerings List.
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