REFUND POLICY

Refund Policy for Online Subscription Services

Last Updated: January 2024

 

Thank you for choosing The Green Dot Consulting Group. We understand that sometimes things don’t go as planned, and you may need assistance with refunds. Here’s a brief overview of our refund policy for our digital resources, including digital tool templates and e-learning access.

  1. Submitting a Refund Request or Complaint:

    • Customers can submit complaints through various channels such as emailing info@thegreendotgroup.com or an using our online request form available on your website.
    • To help with processing your request timely and accurately, please include essential details such as customer name, contact information, nature of the complaint, date, and any supporting documentation.
  2. Acknowledging Requests
    • Following your submission, you will receive an email acknowledging that we have received your request.
  3. Record Keeping and Investigation:

    • At the Green Dot, we maintain a centralized database to record and track all customer refund requests and complaints.
    • After receiving the request, we will assign the request to a designated staff member or team responsible for investigation.
  4. Resolution Plan and Implementation:

    • We will develop a clear plan to address your request within 48 hours of receipt. If the resolution requires additional time, we will keep you informed about the progress with regular updates. Our goal is to maintain open and transparent communication with you throughout the resolution.
    • Once an acceptable resolution is established, we will implement the resolution plan promptly and effectively.
  5. Follow-Up and Feedback

    • After the resolution has been implemented, we will reach out to ensure satisfaction.
    • During the final step we will ask for feedback on our resolution process and use this information to improve our customer service process, as well as our products and services.

Refund Eligibility:

Customers can cancel their subscription at any time. Subscriptions can be cancelled by visiting your Subscription section under My Account.

 

When requesting a refund for a subscription, a member can request a credit rollover or refund, as long as the request is requested in writing within 14 days of the upcoming billing cycle.

 

For digital downloads, e-learning, or tool templates, customers can request a refund within 48 hours of their original purchases.

 

Conditions for Refund:

We’ll gladly refund your purchase if you find the digital resource defective, incomplete, or significantly different from what we advertised.

 

Submission of Refund Requests:

To initiate a refund, simply submit a request within the specified timeframe. Provide details on why you’re seeking a refund and include any necessary supporting documentation.

 

Upon receiving your cancellation request, we will process your request and provide a credit rollover for the unused portion of your subscription. The credit can be applied to future subscription renewals.

 

Digital Product Return:

As our products are digital, there’s no need to physically return anything. We may, however, ask you to uninstall or stop using the digital resource as part of the refund process.

 

Processing Time:

We aim to process refund requests promptly. You’ll receive information on the expected processing time, along with any additional steps you might need to take.

 

Exceptions and Exclusions:

Please be aware of specific cases where refunds may not be applicable, such as the misuse of our digital resources or violation of our terms of service.

 

Currency and Payment Method:

Refunds will be issued in the same currency and through the same payment method used for the original purchase.

 

Contact Us for Cancellation and Credit Rollover

To request a subscription cancellation and credit rollover, please contact our customer support team at tom@thegreendotgroup.com, or use the form below. Include your subscription details and the reason for cancellation.

 

If you have any questions or concerns about our refund policy, please contact us at tom@thegreendotgroup.com.

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