Improvement Nerds Episode 40

Improvement Nerds Episode 40

Episode 40

Leadership Speech Acts

Do you know what Leadership Speech Acts are? I didn’t either. But now that I know what they are, you can bet I will be more intentional in using my words to shape the future. Huge thanks to Mary Andrawis for being my guest and for sharing your passion for Leadership Speech Acts.

Be sure to listen to Episode 40 Teaser.

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Episode 40

Leadership Speech Acts

Show Notes

In Episode 40, Mary Andrawis and I explore the topic, and nerd out a bit about Leadership Speech Acts. As Mary puts it, “our words can help shape the future if we use them intentionally.”

In this episode, we explore the four common speech acts of…

  • declarations
  • attestations and assessments
  • requests and offers
  • acknowledgments


This is an episode you will want to listen to again in again.

Mary A. Andrawis, Pharm.D., M.P.H. is Founder and President of Serafina Health Strategy. She has more than 20 years of experience in quality improvement and patient safety, complex program planning, management, and leadership with expertise in medication safety, data analysis, strategic thinking, and regulation interpretation. She founded Serafina Health Strategy in 2020.

Dr. Andrawis brings unique perspective and a wealth of experience from her training at and leadership of various organizations including CMS; HSAG, the nation’s then-largest Quality Improvement Organization (QIO); HRET HIIN, the nation’s then-largest Hospital Improvement and Innovation Network (HIIN); the American Hospital Association; the American Society of Health-System Pharmacists, and Johns Hopkins Hospital.

She received the Pinnacle Award in 2016, the highest award in Pharmacy, for her work with the Partnership for Patients, which resulted in an estimated 87,000 lives saved, 2.1 million fewer patient harms, and $19.8 billion in cost savings.

Dr. Andrawis has nationally recognized communication skills (both written and verbal) and has several publications on quality measures related to medication-related outcomes. She has also led government negotiations which resulted in more than $100 million in savings to taxpayers.

Her leadership of a team of nearly 55 individuals achieved substantial results in reductions in patient harm in 1,600 hospitals nationwide. Her collaboration with one hospital system to track and trend rates of adverse drug events and implement interventions resulted in 65.5% reduction in harm over a ten-month period across 35 hospitals.

Dr. Andrawis is a Certified Professional in Healthcare Quality (CPHQ) and proficient in teaching and applying quality improvement tools (including LEAN, Six Sigma, and High Reliability), coaching techniques, facilitation, capturing quality measure data, and creating compelling visual displays to drive sustainable improvements in quality. She is a nationally recognized leader in the field of pharmacy and adverse drug event quality measurement.

She trained in patient safety through Johns Hopkins Hospital’s Pharmacy Administration residency in Baltimore, Maryland, and is a graduate of South Dakota State University College of Pharmacy and the Johns Hopkins Bloomberg School of Public Health. She was born and raised in Brookings, South Dakota.

To connect with Mary, please refer to the preferred communication channels listed below:

  • Website – www.serafinahealth.com
  • Email – [email protected]
  • LinkedIn Personal – https://www.linkedin.com/in/mary-andrawis-416a68/
  • Twitter – https://twitter.com/MaryAndrawis
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