Designing a solution that will work requires considering the average user’s expectations and the expectations of the outliers, or extreme users. An extreme user is someone that sets on either end of the spectrum of end-users. Gathering information on extreme users usually happens during the deep dive interviewing process as the Design team targets having conversations with average users and those users on the extreme ends of the user spectrum.
Understanding the extreme user’s perspective is valuable to the Design team for several reasons. The common belief in Design is that if you design for the extremes you will likely create a solution that works for the majority of other users. The other benefit to talking to extreme users is that the extreme user’s unique perspectives, use cases, hacks, and workarounds can help Designers think more creatively and broadly about how to solve the problem.
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