Daily Improvement Overview and Benefits

For most organizations, Daily Improvement (DI) is the missing link in that organization’s successful transformation. Rapid Improvement Events (RIEs) and continuous improvement projects (A3 projects) help to provide significant gains; however, coordinating these large-scale efforts are resource intensive and often requires long timelines to plan and execute these efforts.

Comparatively, DI engages the front line in solving problems through simple, incremental changes in their daily work. Although small, these changes, when compounded, can create tremendous gains in efficiency, effectiveness, job satisfaction, and customer service.

By rolling out DI, the front line becomes the owner of the processes and is engaged in making these processes work better, smarter, and faster. DI invites the front line to:

• Understand how their work connects to the organization’s priorities
• Identify gaps in performance
• Escalate issues and challenges
• Explore the root of why a problem is occurring
• Solicit and prioritize ideas for improvement
• Test ideas and quickly learn what works and doesn’t work
• Measure improvement in real-time
• Suggest new standards for achieving the work

Organizations often use Daily Improvement as a way to engage and improve the work lives of their employees. But the use of Daily Improvement is grander than that. When used systematically, Daily Improvement can be used to increase an organization’s competitiveness, reduce costs, improve quality, and meet the evolving needs of their customers. By continuously identifying and addressing problems and inefficiencies in their processes, organizations can improve their performance and deliver exceptional customer service – creating loyalty and lasting trust.