Design Thinking Foundations
By reframing the problem, the designers purposely place themselves in the shoes of the customers and employ empathy to create better and more human-centered products, services, and processes.
Instructor
Course Description
Learn the core concepts of design thinking through the Design Thinking Foundations class.
This course will help expose the learner to various design thinking tools and mental models – all with the emphasis on innovating through creative problem-solving.
Our objective is to provide the learner with practical tools for applying a versatile 3-step design thinking process within their organizations. Through this framework, the learner will be able to reframe problems from the customer’s perspective. With this perspective in mind, the learner will drive improvements around the customer experience using tools such as deep-dive interview, journey mapping, empathy mapping, and rapid prototyping.
Design Thinking Learning Objectives
Who should attend?
The Design Thinking course teaches a creative problem-solving that will give any professional an advantage in their industry or career.
- Designers or Product Development professionals that are motivated to bring innovative new products and services to their business and customers.
- Consultants who want to offer their clients a model for applying creative problem-solving to help address business challenges.
- Human Resource professionals seeking to develop more human-centered solutions to support workforce members while driving higher levels of employee engagement.
- Members of Leadership who are wishing to gain competitive advantage by differentiating their business’s products and services.
- Individuals or Teams that are searching for new ways to solve complex problems by placing the customer’s needs at the center of their solutions.
Course Content
Start Learning Today! Get maximum flexibility to learn at your own pace.
- Duration10 hours
- Lessons20
- Quizzes1
- Skill Levelintermediate level
Design Thinking Process
Define Phase
The primary objective of the Define phase is to reframe the problem or opportunity through the eyes of the end-user (or customer).
Design Phase
During the Design phase, the main focus is to create solutions that will satisfy the customer’s stated and unstated needs.
Deploy Phase
To ensure the solutions from the Design phase are fruitful, the design team needs to test their ideas against customer expectations and for fit with the organization’s business strategy.
Approx. 10 hours to complete
Suggested: You can complete this course over 4-6 weeks completing 90-120 minutes of coursework each week.
Intermediate level
This is an intermediate course with some advanced tools and concepts.
Free downloadable resources
Includes tool templates and info graphics to download.
Video
Key learning objectives are complimented by a series of video lectures.
Full lifetime access
Learn at your own pace. Whenever, wherever you like. You are in control.
Certificate of completion
Digital certificate is available on download.
Design Thinking Reviews
Looking for a way to include the voice of the customer in your next project? This Design Thinking course has everything you need!
I really enjoyed this course! The content and delivery are great, but it also reminded me about the importance of the voice of the customer. How many times do we make assumptions about what solutions our customers want without seeking more information about their experiences… Read more “Looking for a way to include the voice of the customer in your next project? This Design Thinking course has everything you need!”
Karen Snyder
IU Health