Design Thinking Foundations

By reframing the problem, the designers purposely place themselves in the shoes of the customers and employ empathy to create better and more human-centered products, services, and processes.

Thomas West, MBB


Thomas West, MBB
I am passionate about helping organizations get better, by helping people be their best. My role as an ASQ Lean Six Sigma Master Black Belt is to coach and mentor others to become creative problem-solvers and passionate change agents. This can only be achieved by giving others the tools, skills, and mindset they need to make and lead change.

intermediate level

Estimated time

10 hours



Enrolled in this course

Course Description

Learn the core concepts of design thinking through the Design Thinking Foundations class.


This course will help expose the learner to various design thinking tools and mental models – all with the emphasis on innovating through creative problem-solving.


Our objective is to provide the learner with practical tools for applying a versatile 3-step design thinking process within their organizations. Through this framework, the learner will be able to reframe problems from the customer’s perspective. With this perspective in mind, the learner will drive improvements around the customer experience using tools such as deep-dive interview, journey mapping, empathy mapping, and rapid prototyping.

Design Thinking Learning Objectives

Who should attend?

The Design Thinking course teaches a creative problem-solving that will give any professional an advantage in their industry or career.


  • Designers or Product Development professionals that are motivated to bring innovative new products and services to their business and customers.
  • Consultants who want to offer their clients a model for applying creative problem-solving to help address business challenges.
  • Human Resource professionals seeking to develop more human-centered solutions to support workforce members while driving higher levels of employee engagement.
  • Members of Leadership who are wishing to gain competitive advantage by differentiating their business’s products and services.
  • Individuals or Teams that are searching for new ways to solve complex problems by placing the customer’s needs at the center of their solutions.

Course Content

Start Learning Today! Get maximum flexibility to learn at your own pace.

  • Duration
    10 hours
  • Lessons
  • Quizzes
  • Skill Level
    intermediate level

Design Thinking Process

Design Thinking Process - Empathize, Define, Ideate, Prototype, Test, and Deploy, process improvement methodologies

Define Phase

The primary objective of the Define phase is to reframe the problem or opportunity through the eyes of the end-user (or customer).


Design Phase

During the Design phase, the main focus is to create solutions that will satisfy the customer’s stated and unstated needs.


Deploy Phase

To ensure the solutions from the Design phase are fruitful, the design team needs to test their ideas against customer expectations and for fit with the organization’s business strategy.

Approx. 10 hours to complete

Suggested: You can complete this course over 4-6 weeks completing 90-120 minutes of coursework each week.

Intermediate level

This is an intermediate course with some advanced tools and concepts.

Free downloadable resources

Includes tool templates and info graphics to download.


Key learning objectives are complimented by a series of video lectures.

Full lifetime access

Learn at your own pace. Whenever, wherever you like. You are in control.

Certificate of completion

Digital certificate is available on download.

Design Thinking Reviews

Design for the win!

I enjoyed this course along with several others. While going through this course I kept thinking “in what way at my current job could this be implemented”. Would be great to walk through something like this in person while learning or after learning the… Read more “Design for the win!”


Love the Course

I really enjoyed working through the Design Thinking Foundations – concepts were easy to follow and examples and templates really added to my… Read more “Love the Course”

Serena McArthur

An all-encompassing learning experience!

As I completed the final module and reflected, I realized that this course reminded me of tools and approaches to problems that add empathy and creativity to my process improvement background and approaches. This therefore will increase my toolbox when working with different people and… Read more “An all-encompassing learning experience!”

Anna Shanedling
Dana Farber Cancer Institute

Design Thinking Course Review

The intensive Design Thinking sprint was fantastic! Tom was great at walking us through the steps and educating the Dana-Farber team about design thinking. It was also meaningful to work together towards the common goal of better educating and distributing Dana-Farber resources to… Read more “Design Thinking Course Review”

Lane Bandanza
Dana-Farber Cancer Institute

This was a very thorough

This was a very thorough… Read more “This was a very thorough”

Ashlyn Hiserote
Dana-Farber Cancer Institute

Looking for a way to include the voice of the customer in your next project? This Design Thinking course has everything you need!

I really enjoyed this course! The content and delivery are great, but it also reminded me about the importance of the voice of the customer. How many times do we make assumptions about what solutions our customers want without seeking more information about their experiences… Read more “Looking for a way to include the voice of the customer in your next project? This Design Thinking course has everything you need!”

Karen Snyder
IU Health

The course helped emphasize the importance of empathy

The course helped emphasize the importance of effective solution design. I found this course to be particularly helpful in structuring the thought process around how to create a solution that meets customers needs. In some cases, it can be easy to rush through the solution… Read more “The course helped emphasize the importance of empathy”

Chris Lorenger
IU Health Physicians

I really enjoyed the valuable examples

I really enjoyed the Design Thinking Foundations course! The valuable examples, downloadable templates, and interactive sessions equipped me for creative problem solving. Highly recommend this course to anyone interested in understanding and improving the problem through the eyes of the… Read more “I really enjoyed the valuable examples”

Lindsey Cunningham

Refreshing and helpful!

It was a satisfying process to walk through the Design Thinking training! The use of examples really helped concepts stick. I also really appreciated that there were so many downloadable tools… Read more “Refreshing and helpful!”

Melissa Plew
Pension Fund of the Christian Church