5 Whys Analysis Apply 5 Whys to determine the root cause of the problem When seeking to solve a problem, it is essential that the project team understand the key contributing factors to why the problem is occurring. The 5 Whys Root Cause Analysis provides a simple,...
Voice Of The Customer Use voice of the customer to establish what the customer's expectations are. Share Tweet Post Why use voice of the customer? “Voice of the Customer” is the term used to describe the stated and unstated needs or requirements of the customer (internal and external). This process of...
Elevator Speech An elevator pitch is a great way to clearly explain a proposed idea in a short span of time. Share Tweet Post An Elevator Pitch, or Speech, is a common framework for helping to articulate why a project is important and what success looks like. An Elevator Speech...
It's Time For Better Meetings Better Meetings are the backbone of an organization for decision making Share Tweet Post How to conduct better meetings? Meetings are an important part of the organization's ability to share information, build consensus, and making decisions. To get started on improving your organization's meetings, check out...
Interviewing for Empathy Interviewing for empathy allows the design team to become more human-centered Share Tweet Post What is interviewing for empathy? Through Interviewing for Empathy, the Design team is able to gain a deeper understanding of the customer’s spoken and unspoken needs. These interviews provide a tremendous opportunity for the...
Change Readiness Assessment Change Readiness Assessment helps measure the effectiveness of change management efforts Share Tweet Post What is The Change Readiness Assessment? The Change Readiness Assessment allows the change agent, project team, and other key stakeholders to measure the effectiveness of their change management efforts. The Change Readiness Assessment is...
GEMBA Use the gemba to collect information on how a process is currently being performed. Share Tweet Post What is gemba? An important part of improvement is taking the time to understand how a process is done by observing the process and connecting with the people who perform the process. By...
Leader Standard Work Leader Standard Work is a set of behaviors, actions, and tools that are incorporated into the routine work of leaders. Share Tweet Post What is Leader standard work? Leader Standard Work is a set of behaviors, actions, and tools that are incorporated into the routine work of leaders...
Fly-On-The-Wall Observation Use Fly-on-the-Wall to clarify what the problem is, and inspire a solution. Share Tweet Post Why use Fly-on-the-Wall Observation? Through fly-on-the-wall observations the team can obtain a snapshot into how a person interacts with the environment and in certain situations - providing a glimpse of the person's natural tendencies...
Deep Dive Interview Use a deep dive interview to gain a deeper understanding of the customer’s spoken and unspoken needs. Share Tweet Post Engaging Customers in Story Telling Through a deep dive interview Hosting customer interviews (or conducting ethnographic research) is a critical step in the Design Thinking process. Through these...