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Problem Statement
Problem Statement A good problem statement can serve as the main touchstone for a project team as they undertake any improvement effort. The problem statement helps to create a shared need by clearly explaining what the problem is, where the problem ...
Improvement Nerds Episode 36
Episode 36 Wabi Sabi In Episode 36, guest Minid Epstein gives the Improvement Nerds audience permission to be their authentic selves. To embrace their imperfections and to go forward even when you don’t have it all figured out. By practicing Wa...
Improvement Nerds Episode 35
Episode 35 Designing Your Career Have you found yourself at a career crossroads and not known what to do? In Episode 35, Marla Holdread shares that the best thing to do when at a career crossroad, is to think like a designer. Her advice is......
Business Case Canvas
Business Case Canvas The Business Case Canvas provides the Project Sponsor with a framework for presenting the project’s business case to key stakeholders to garner support for prioritizing and activating the project. The Business Case Canvas, like...
Improvement Nerds Episode 34
Episode 34 Best Places to Work In Episode 34 I have the chance to nerd out with Angie Redmon about some of the strategies that an organization can employ to help improve their work culture, while embarking on a journey to become one of the......
Change Readiness Assessment
Change Readiness Assessment The Change Readiness Assessment allows the change agent, project team, and other key stakeholders to measure the effectiveness of their change management efforts. The Change Readiness Assessment is completed at the start o...
Improvement Nerds Episode 33
Episode 33 Servant Leadership Episode 33 is timely for two reasons. One is that the episode is about servant leadership. And the other reason is that the episode airs shortly after Veterans Day. Our guest Tom Crea, joins us and nerds out with us abou...
Improvement Nerds Episode 32
Episode 32 Streaking Episode 32 is so streaking awesome. Join me, Jami Downs, and Jeffrey Downs as we nerd out about streaking – not the streaking you’re thinking. This streaking includes creating a “be statement”, setting a goal, and th...
How Might We Statement
How Might We Statement The How Might We (HMW) questions are short challenge questions that are representative of the user’s needs (described in the User Needs Statement). The How Might We questions help to break the larger problem the user is facin...
User Needs Statement
User Needs Statement The User Needs Statement is an actionable problem statement that summarizes who the user is, what the user’s specific needs is, and why that needs is important. The User Needs Statement is completed during the Define phase of t...
Communication Plan
Communication Plan The Communication Plan is used to identify what the stakeholder’s need for information will be before, during, and after a change initiative. The plan details who the stakeholder groups are, what their preferred communication...
Voice of the Customer
Voice of the Customer Voice of the Customer helps organizations to collect input from their customers in order to establish a better understanding of what the customer’s expectations are. These expectations are translated into customer customer...