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Mind Mapping
Mind Mapping Mind mapping is a structured brainstorming technique that allows an individual or a team to organize their ideas around a central theme. The mind map tool serves as a visual way for teams to show the association between the core theme, m...
Brainstorming
Brainstorming Creative Brainstorming After the team has listed their individual improvement ideas, each member should read their ideas to the group. As each idea is presented, the group should offer input to help add to the idea. It is extremely impo...
Customer WINS Matrix
Customer WINS Matrix To view our other available tools and templates, please visit our online resource page. All PDF versions of our tools are free to download. Want to start using Design Thinking to frame your organization’s most important cha...
Customer Radar
Customer Radar To view our other available tools and templates, please visit our online resource page. All PDF versions of our tools are free to download. Want to start using Design Thinking to frame your organization’s most important challenge...
Extreme Users
Extreme Users To view our other available tools and templates, please visit our online resource page. All PDF versions of our tools are free to download. Want to start using Design Thinking to frame your organization’s most important challenges...
Customer Persona
Customer Persona To view our other available tools and templates, please visit our online resource page. All PDF versions of our tools are free to download. To download the template, please click the link below. Want to start using Design Thinking to...
Empathy Mapping
Empathy Mapping Say What did the customer say during the interview? What defining words were used? What are the key elements of the user’s story? Do What was the customer doing in the story they shared? What actions (such as changes in body lan...
Fly-on-the-Wall Observation
Fly-on-the-Wall To view our other available tools and templates, please visit our online resource page. All PDF versions of our tools are free to download. Want to start using Design Thinking to frame your organization’s most important challeng...
Interviewing for Empathy
Interviewing for Empathy Hosting customer interviews (or conducting ethnographic research) is a critical step in the Design Thinking process. Through these exploratory interviews the Design team is able to gain a deeper understanding of the customer&...
Design Challenge Statement
Design Challenge Statement Create a challenge that inspires the team Share on facebook Share Share on twitter Tweet Share on linkedin Post Framing the problem as a Design challenge helps the team orient themselves to the issue at hand. This step in t...
Customer Journey Mapping
Customer Journey Map Customer journey mapping (or journey mapping) is a visual story of how your customers interact with and experience your products, processes, and services. The customer journey map is a visual map that illustrates the customers’...
Improvement Nerds Episode 40
Episode 40 Leadership Speech Acts Do you know what Leadership Speech Acts are? I didn’t either. But now that I know what they are, you can bet I will be more intentional in using my words to shape the future. Huge thanks to Mary Andrawis......