March 2021

Customer Journey Map Customer journey mapping (or journey mapping) is a visual story of how your customers interact with and experience your products, processes, and services.The customer journey map is a visual map that illustrates the customers’ processes, goals, needs, and perceptions throughout their interaction and...

Episode 40Leadership Speech Acts Do you know what Leadership Speech Acts are? I didn't either. But now that I know what they are, you can bet I will be more intentional in using my words to shape the future. Huge thanks to Mary Andrawis for being...