Process improvement consulting that empowers.

Very thorough insight on project sponsorship and project management

Mr. West spearheaded quality improvement training for our leadership team and members of our quality council. The focus of the training was to help our leaders and caregivers evaluate and improve organizational processes to create a world-class patient experience, increase process reliability, and enhance workforce satisfaction. Learners enrolled in the course discovered new ways to approach problem-solving and the mindset to make and lead change. The partnership was a success, with learners commencing from the 2021 cohort. To assist in our relentless pursuit of excellence, Mr. West will facilitate a second cohort Yellow Belt Training to evaluate, prioritize, and execute… Read more “Spearheaded Quality Improvement Program”

Excellent, and unironically clear and concise training. 10/10!

I liked that the videos were short and that the text following them reinforced key concepts. The repetition helped the ideas stick.

The course is well structured. The combination of words, graphics and video helped me understand the concept and kept me interested.

Useful teaching on basics of Lean Six Sigma.

This course and all of the tools are really helpful and will be utilized as I work on future improvement projects.

The course content was laid out and organized nicely. Each module wasn’t too lengthy; nice bite-sized chunks to encourage trainees to continue through the course.

I appreciate having a formal treatment of this topic. It should really help any organization to align on established best practices and use a common language. I’m looking forward to improving how we improve.

Tom and the Green Dot team are amazing. They worked with our team to do yellow belt training as well as facilitated multiple change management and process improvement sessions. They are thoughtful, wise and forced us all to think differently. They are and will be a long-term part of our continued growth and improvement teams!

I learned new ways to not only approach problem solving, but to approach problem finding. I believe with continued training and mentorship I can grow in my ability to lead projects and to bring forth problems that may not be easily noticeable. I honestly came into Yellow Belt training not wanting to participate because of my full schedule, but I think that I can apply some of these skills to managing my weekly/monthly to do list also. This will allow me to engage in projects more often.

Great course! I liked the mini quizzes during the course.

The course was a great high level on project management process and the use of continuous improvement tools.

Good flow to the course. Parking Lot and WWW are crucial to successful meetings. A meeting with no action items is usually pointless and a waste of time.

Mr. Thomas West is one of the top professionals in Six Sigma/Lean worldwide. He led me through some Black Belt projects and he was my mentor during my preparation for MBB. He has a wide knowledge and experience in several areas of Six Sigma (PESTEL, SWOT, Strategic Deployment Goals, Business Systems and Process Management, Lean, DMAIC, ….). He is one of the best Six Sigma/Lean consultants/trainers who can guide and support professionals for all the levels of Six Sigma.

Sponsor training was very informative and helped gain perspective on project management, how to help the team to shift direction if needed, and follow a clear roadmap to achieve goals for improvement.

I really enjoyed this course! The content and delivery are great, but it also reminded me about the importance of the voice of the customer. How many times do we make assumptions about what solutions our customers want without seeking more information about their experiences and what they need? This course breaks it all down- the why, who, what, and how. You’ll see lots of pro tips related to assembling a team, best practices for each step in the process, and pitfalls to avoid. Descriptions and examples of how to use the tools, as well as downloadable templates help participants… Read more “Looking for a way to include the voice of the customer in your next project? This Design Thinking course has everything you need!”

I found this course overview very helpful in defining the path to take for problem solving and project management. I was able to pull various charts and information sheets to save and utilize for upcoming projects and problem solving in my practice.

I worked with Tom West and Green Dot at Hill Physicians in San Ramon, CA. We were in the process of revamping our informatics support model. This involved a refocus from pure education of providers and staff to one of change management. Tom was able to see my vision and tailored a plan to implement a Lean/ Six Sigma training and adoption plan for staff. Employees were trained and certified as yellow belts and we set up a program of mentorship with the goal of growing them into green and black belts. The projects that the new yellow belts were… Read more “Tailored training plan”

Great organization of the material for optimal learning!

Tom and I have crossed paths in our professional careers many times over the years, but this last year marks a first for us. I brought in him to help a client address Category Six of the Baldrige Framework related to process improvement. He partnered with my client, taught Lean and graduated over ten teams as a Yellow Belt cohort group with tangible and measurable results. This feat was celebrated this last week by the client organization with presentations by each team to senior leadership, Tom and myself. Any consultant knows it is a risk to bring in another consultant… Read more “Great collaborator”

Great introduction into Lean Six Sigma!

As someone who is in a TON of meetings, I’m hoping everyone on my team will adopt these practices so that our time is used more efficiently.