Waging war on bad process

Process improvement consulting that empowers breakthrough by investing in the skills people need to make and lead change.

Empowerment is essential to any transformation.

Process improvement consulting that empowers.

Starting point

Start where you are.

When you empower others to participate, you get an honest and accurate reflection of where you currently are. Not where you think you are. Or where you think you should be. But a real assessment of where you are and what is possible.


Change happens by the people, not to the people.

When you empower others to participate, you get more ideas than you could possibly act on. And improvement just don’t occur through projects. It begins to occur through everyday activities, as people find ways to add value in little ways, which add up to big results.

Sustainable improvement results

Sustained results.

When you empower others to participate, not only are your results better, they are sustained longer. Because the ideas behind each change came from the people who do the work, accountability to implement the ideas and sustain the ideas will be higher.

Solutions and Services for Sustained Process Improvement

Let's partner to bring about radical and lasting change. Check out our game-changing continuous process improvement consulting services and solutions.

Strategic Planning & Goal Setting

Support in designing and deploying your organization’s strategy.

Service offerings include:

  • Mission, Vision, Values Creation
  • Scenarios-Based Planning
  • 3-yr and 1-yr Plan – Annual Goal Setting
  • Competitive Landscape
  • Customer Personas
  • Strategy Activation (Catchball)

Professional Training and Certification

Provide work-class professional training, certification, and learning experiences.

Certification offerings include:

  • Design Thinking
  • Lean Six Sigma (White – Black Belt)
  • Change Leadership
  • A3 Thinking
  • Project Sponsorship
  • Project Management Basics

Project and Portfolio Management

Deploy a structured framework for organizing, prioritizing, and executing projects.

Service offerings include:

  •  Project Funnel Development
  • Project Selection
  • Project Governance
  • Project Scorecard
  • Project Planning
  • Rapid Improvement Events
Green Dot Mission, Vision, and Values

We help to improve processes, using Lean Six Sigma and Continuous Process Improvement, because we believe people deserve to work with good, reliable process.


We are passionate about creating processes that help organizations and their employees make an impact – going home each day knowing they made a difference.


For a list of the services that the Green Dot Group provides, please reference the attached Service Offerings List.

Check out our resource center to access our process improvement tools and templates

Transformation Requires New Thinking.

Never Stop Learning.

Online continuous process improvement tools, templates, and training

Online Learning

Attend one of our multiple online courses. We are working hard to provide you with an amazing learning experience on your schedule. Be sure to check out our Online Courses in the Green Dot Academy.

In-person and Virtual Workshops

We’d love to nerd out with you in person. Be sure to check out our Workshops through the Green Dot Academy.

Tools and Templates

Our Resource Center is full of nerdy stuff. Equip yourself with the tools and templates you will need in order to change the world.

Join us as we host conversations about everything improvement.


Nerd out with us as we dream about making the world a better place.


We hope you like to read about continuous process improvement. Because we love to write about it.

Improvement Nerds Podcast

Can your improvement nerd come out to play?

We believe that working with good processes can lead to joy. Being happy at work can lead to being happy at home.


Life is short, you have to love what you do, and do what you love. Because in the end, organizations don’t change the world. People do.


This is the core tenet of our podcast, our newsletter, and everything we do.

Sign up today!

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What our customer’s are saying…

I got this certification through one of my academic courses and know it will be very useful to have this knowledge and apply it in the medical… Read more “Very useful knowledge”

Erin Doss
Lauren Wack
Jane Pauley Community Health Centers

The content delivery supports various types of learning. I enjoyed applying the information by matching real-life examples to the… Read more “The content delivery supports various learning styles.”

Sara Panczyk
Jami Lynn Ryan
Jane Pauley Community Health Center

As an occupational therapy student, it was interesting to think about the ways in which I could apply this white belt training in future workplaces/community sites. I appreciated the diversity of information presentation (written out, visual diagrams/figures/flowcharts, and videos) to help cater towards all different learning styles. I think it is a well-thought out training with lots of different… Read more “As an occupational therapy student,”

Megan Yingling
University of Indianapolis School of Occupational Therapy

I think it’s a great way to help individuals and groups understand the basics of self-evaluation and… Read more “I think it’s a great skill”

Casey Hickner
Patricia Santos-Babaran

I thought the interactive portion was a good way to keep people engaged in training. I also thought the videos were helpful for putting together the… Read more “I thought the interactive portion”

Shelby Hudson

Quick basic easy to follow… Read more “Quick basic easy to follow”

Michael Khouli
Jane Pauley Community Health Center

This training is easy to navigate and very… Read more “Easy to navigate”

Olivia Witteborg

I wish I had this training at a previous… Read more “I wish I had this training earlier”

Kimberly Spencer
UINDY: School of Occupational Therapy

I appreciate that I am able to take this right away and implement it with the handouts and tools to be successful in advocating for change. Thank you, Green… Read more “I’m here for it!”

Kimberly Spencer
UINDY: School of Occupational Therapy

A very thorough and concise course to introduce Six… Read more “A very thorough and concise”

Denny Rhodes

Against all odds, a team of one made it! Sometimes, a true challenge turns into a valuable learning experience and a worthy contribution to your organization. Thank you Green Dot… Read more “Met the Challenge”

Terri Kyle
Jane Pauley Community Health Center

Great course that gives a great baseline overview of… Read more “Great Course”

Chelsea Perry
MacAllister CAT

Excellent, and unironically clear and concise training.… Read more “Training is on the DOT!”

Joe Pollack

Absolutely loved the deliverables + educational downloads from the course. Helps me to better understand how to incorporate continuous improvement into my organization’s… Read more “Kindling for the “Change Fire””

Spencer Brauchla
Crossroads Wellness Center

I believe this training is valuable and relevant in many environments, both work and outside… Read more “Very relevant training”

Veronica Maghielse

Tom’s teaching is very hopeful. The detail in which he explains the concepts really make sure that they are driven home. Combine that with quizzes and practical examples and the concepts really start to sit… Read more “Thorough”

Landon Galenski

I think the course was helpful. Some of the material is a little bit repetitive, but overall I learned a… Read more “Helpful course”

Faith Sandström

I see how this can create a more efficient and free-flowing work environment in order to promote success and meet… Read more “Create a free-flowing work environment”

Caroline Stone

This was an informative way of keeping clients and internal employees in mind while change takes… Read more “Change Management For People”

Chesna Goodell

I was not sure I’d like this course, but I’m glad I took it. I found ways to apply these tools in my day-to-day life! For example, understanding why the laundry keeps piling up and what is the best way to tackle the problem. It has also got me thinking about where and how much waste is embedded in my projects. DOWNTIME gives the waste a name and helps me identify… Read more “I was not sure I’d like this course, but I am glad it took it.”

Pammela Dickerson

It is rare that you find a program as comprehensive as this one regarding ways to improve your workplace, as well as provide better quality care for the customer/ patient. I anticipate using the yellow belt training to find ways in which I can improve my personal therapeutic practice and plan in terms of becoming a manager for my clinic. Overall, wonderful experience with this… Read more “Excellent training”

Bryant Grider
University of Indianapolis

This is a great course to learn about effective ways to cut waste and add more value to workplace… Read more “White Belt Pro”

Deuel Vaughn
Jane Pauley Community Health Center

I have really enjoyed this training so far. I love how the material is easy to read and… Read more “I have really enjoyed this”

Leilanie Diaz Cortes
Jane Pauley Community Health Clinic

The white belt is an interesting platform and I anticipate being able to build new ways of viewing my… Read more “New Learning”

Heather Waymire
Jane Pauley Community Health Center

I’ve done a few yellow belt trainings at other companies and this one included much more relevant examples than others.… Read more “Very relevant”

Nathan Klein
Michigan CAT

Previously, my place of empolyment supported the educational program on Lean Six Sigma. I have obtained a yellow belt but no longer had the hard copies of these documents. I naturally think about improving processes, projects, etc. but having this refresher course was beneficial to remind me of the tools and resources that are available to me. Thank… Read more “Always a good time to refresh on six sigma”

Adrienne Numbers
University of Indianapolis

This training was very informative and great knowledge to add to my… Read more “This training was very informative”

Ally Reckers

Great tips and information about change management. Found the change management tools section especially… Read more “Great tips for change”

James Pierce McCammon

Was educated on the potential wastes that can decrease the efficiency of a business. This will help increase my leadership skills by increasing the productivity of the… Read more “Helped me understand waste”

Allison Moll
University of Indianapolis

This was a wonderful way to review the basics of Six… Read more “Wonderful way to review”

Adrienne Numbers
University of Indianapolis

This short introduction provides a clear picture of what continuous improvement is and why it is important. More organizations should take notice and practice this! As intended, it is an entry level to provide an introduction, common terminology, types of waste, and approaches to problem identification and how to experiment with… Read more “Great basic introduction”

Donna Clark
MacAllister Family of Companies

As I completed the final module and reflected, I realized that this course reminded me of tools and approaches to problems that add empathy and creativity to my process improvement background and approaches. This therefore will increase my toolbox when working with different people and initiatives at my organization. Having both an online e-learning ability and then an in person learning/application, truly allows for an all-encompassing learning… Read more “An all-encompassing learning experience!”

Anna Shanedling
Dana Farber Cancer Institute

Green Dot provides an efficient and effective way to receive white belt training and certification regarding lean six… Read more “An efficient training experience”

Abigail Crouse
University of Indianapolis School of Occupational Therapy

This has been a very easy to understand training… Read more “Clear and Concise Course”

Erika B Breen
The Jane Pauley Community Health Center
Kyle Simmons

Very similar to the training I got through school, but definitely presented in a way that is easier to understand. Learned that a semester-long course could pretty much be summed up in this 1 hour… Read more “Better than the training I got in school”

Anna Bennett
Crossroads Wellness Center

Course couldn’t be… Read more “Fantastic Course”

Matt Reuter

Love all the tool templates. Easy to understand content. Thank… Read more “Great Information and Tools”

Savannah Rehbein
MacAllister Machinery

Short course that helps launch a beginning meeting facilitator or serves as reminder for the seasoned professional. I even found a new tool that I’m excited to… Read more “Improve and grow”

Donna D. Clark
MacAllister Family of Companies

I love how the process and concepts were represented visually with graphics and worksheets. There were multiple examples of each part of the process including the definition and real-world examples of the… Read more “Clear Learning Process Defined Visually”

Bethany Bivins

I really enjoyed the Lean Six Sigma White Belt Certification training. It was very thorough and explained the foundation of the Lean Six Sigma learning path… Read more “I really enjoyed the training”

Eyibio (AJ) Awatt

We had the opportunity to complete this in one of my classes. It will be very beneficial to have this knowledge when going out into the… Read more “Very beneficial”

Erin Doss

This training has been very helpful for creating a structure in looking at processes within our workplace for improvement and problem solving that allows for all parties to be considered and… Read more “This training has been very helpful”

Jessica Tomlinson
Jane Pauley Community Health Center

I enjoyed learning about the waste acronym and how the Six Sigma belts are representation of growth and the beauty in the process of growing. The White Belt training was informative and to be honest I was a little hesitant because I am a hands on learner , but this was… Read more “I enjoyed learning about the”

Janelle Jenkins
Jane Pauley Community Health Center

Mr. West spearheaded quality improvement training for our leadership team and members of our quality council. The focus of the training was to help our leaders and caregivers evaluate and improve organizational processes to create a world-class patient experience, increase process reliability, and enhance workforce satisfaction. Learners enrolled in the course discovered new ways to approach problem-solving and the mindset to make and lead change. The partnership was a success, with learners commencing from the 2021 cohort. To assist in our relentless pursuit of excellence, Mr. West will facilitate a second cohort Yellow Belt Training to evaluate, prioritize, and execute… Read more “Spearheaded Quality Improvement Program”

Patrick Wooten
Jane Pauely Community Health Center

The course is well structured. The combination of words, graphics and video helped me understand the concept and kept me… Read more “Kept me interested”

Joanne Qiao
San Francisco Public Works

I can now contribute to my organizations change management… Read more “Ready to contribute to change”

Chanda Drew
LCMC Health

Nice format to be able to tackle on your own time. Well done short vingette videos, written material on the website, and… Read more “Quick, Easy, Effective”

Laura Baker
Jane Pauley Community Health Center

This course was such an incredibly rewarding experience. The well-structured platform and comprehensive course material made it easy to learn at my own pace while ensuring a thorough understanding of each concept. Collaborative opportunities with fellow participants and prompt support from facilitators created a sense of community and guidance. Equipped with a solid foundation in Six Sigma, I am now equipped with invaluable knowledge and skills for personal and professional growth. I highly recommend this course to anyone seeking to enhance their understanding of process improvement and quality… Read more “Setting the Pace and Reducing the Waste!”

Deuel Vaughn

There were a lot of “ah-ha” moments in this course. Things that were so simple that can be applied to my daily work right away.… Read more “There were a lot of”

Nathan Klein
Michigan CAT

Very thorough insight on project sponsorship and project… Read more “Good insight”

Peter Lau
San Francisco Public Works

Tom and I have crossed paths in our professional careers many times over the years, but this last year marks a first for us. I brought in him to help a client address Category Six of the Baldrige Framework related to process improvement. He partnered with my client, taught Lean and graduated over ten teams as a Yellow Belt cohort group with tangible and measurable results. This feat was celebrated this last week by the client organization with presentations by each team to senior leadership, Tom and myself. Any consultant knows it is a risk to bring in another consultant… Read more “Great collaborator”

Denise Shields
Shields Resource Group

I’ve learned useful language and tools to better communicate and structure the changes I want to see in my workplace. Highly… Read more “I’ve learned useful language and”

Lauren Wack
Jane Pauley Community Health Center

This has been a very informative… Read more “Very informative”

David Loyd
Jane Pauley Community Health Center

GreenDot’s Managing for Daily Improvement Training module is a must for all leaders, from the front lines to executive levels. In order to achieve a true culture of continuous improvement, you have to have an engaged workforce. The methodology GreenDot is teaching in Managing for Daily Improvement will help you create that engagement if taken seriously. Engaged people are happy people Happy people are productive people Happy people tend not to leave your company… Read more “Fantastic Material !”

Dan Noonan
MacAllister Machinery Company

This course has been an essential portion of my knowledge of Lean Six Sigma. I look forward to using this newly learned ideas in the… Read more “Essential training”

Deuel Vaughn

I find this information very helpful and I look forward to using it to address issues in our agency in the… Read more “I find this information very”

Chelsea Beth Holbert
Jane Pauley Community Health Center

It was a satisfying process to walk through the Design Thinking training! The use of examples really helped concepts stick. I also really appreciated that there were so many downloadable tools… Read more “Refreshing and helpful!”

Melissa Plew
Pension Fund of the Christian Church

Truly enjoyed the interactive learning process of understanding the lean six sigma… Read more “Truly enjoyed the interactive learning”

Abbie Alter

This course was outlined perfectly. Even though it was online, the visuals provided were a great… Read more “Detailed and Great Visuals!”

Ivory McKelvin
Jane Pauley Community Health Center

Course was very thorough and easy to… Read more “Course was very thorough and”

Dawn Houchin
The Jane Pauley Community Health Center
Lena Savoie
LCMC Health

Lean Six Sigma was very informative and had materials that gave explanations in different formats and… Read more “Helpful templates”

Grace Cho

So far, I have really enjoyed the prereq training. This training has increased my excitement for the upcoming course as I feel that I have already gained new knowledge on items that I would like to implement in my meeting… Read more “Thank you GreenDot”

Chelsea Perry
Macallister CAT

I have enjoyed learning new ways to address ways to improve my teams workflows. It is not all technical information, there are also get activities you can do with your team that speak for themselves on why taking steps to improve workflow is… Read more “Gave me great ideas to help motivative my team”

Sara Standlee
The Jane Pauley Health Center

Thorough and exhaustive. Some quizzes can feel a bit esoteric, but all in all knowledge worth… Read more “Thorough”

Brian Voelkerding

The course helped emphasize the importance of effective solution design. I found this course to be particularly helpful in structuring the thought process around how to create a solution that meets customers needs. In some cases, it can be easy to rush through the solution phase, and I think that the focus on factors that should be considered prior to selecting and implementing an appropriate solution were… Read more “The course helped emphasize the importance of empathy”

Chris Lorenger
IU Health Physicians

I enjoyed how each section had a video and/or game to associate the DOWNTIME waste. It made the material easier to learn by being able to read it, listen then have an… Read more “I enjoyed interactive exercises”

Erin Songy
LCMC Health

Great course! Loved the flashcards… Read more “Great course! Loved the flashcards”