Waging war on bad process

We empower improvement by investing in others. Giving them the skills they need to make and lead change, while making improvement a team sport.

Empowerment is essential to any transformation.

Process improvement consulting that empowers.

Starting point

Start where you are.

When you empower others to participate, you get an honest and accurate reflection of where you currently are. Not where you think you are. Or where you think you should be. But a real assessment of where you are and what is possible.

Collaborative

Change happens by the people, not to the people.

When you empower others to participate, you get more ideas than you could possibly act on. And improvement just don’t occur through projects. It begins to occur through everyday activities, as people find ways to add value in little ways, which add up to big results.

Sustainable improvement results

Sustained results.

When you empower others to participate, not only are your results better, they are sustained longer. Because the ideas behind each change came from the people who do the work, accountability to implement the ideas and sustain the ideas will be higher.

Solutions and Services for Sustained Process Improvement

Let's partner to bring about radical and lasting change. Check out our game-changing continuous process improvement consulting services and solutions.

Strategic Planning & Goal Setting

Support in designing and deploying your organization’s strategy.

Service offerings include:

  • Mission, Vision, Values Creation
  • Scenarios-Based Planning
  • 3-yr and 1-yr Plan – Annual Goal Setting
  • Competitive Landscape
  • Customer Personas
  • Strategy Activation (Catchball)

Professional Training and Certification

Provide work-class professional training, certification, and learning experiences.

Certification offerings include:

  • Design Thinking
  • Lean Six Sigma (White – Black Belt)
  • Change Leadership
  • A3 Thinking
  • Project Sponsorship
  • Project Management Basics

Project and Portfolio Management

Deploy a structured framework for organizing, prioritizing, and executing projects.

Service offerings include:

  •  Project Funnel Development
  • Project Selection
  • Project Governance
  • Project Scorecard
  • Project Planning
  • Rapid Improvement Events
Green Dot Mission, Vision, and Values

We help to improve processes, using Lean Six Sigma and Continuous Process Improvement, because we believe people deserve to work with good, reliable process.

 

We are passionate about creating processes that help organizations and their employees make an impact – going home each day knowing they made a difference.

 

For a list of the services that the Green Dot Group provides, please reference the attached Service Offerings List.

Check out our resource center to access our process improvement tools and templates

Transformation Requires New Thinking.

Never Stop Learning.

Online continuous process improvement tools, templates, and training

Online Learning

Attend one of our multiple online courses. We are working hard to provide you with an amazing learning experience on your schedule. Be sure to check out our Online Courses in the Green Dot Academy.

In-person and Virtual Workshops

We’d love to nerd out with you in person. Be sure to check out our Workshops through the Green Dot Academy.

Tools and Templates

Our Resource Center is full of nerdy stuff. Equip yourself with the tools and templates you will need in order to change the world.

Join us as we host conversations about everything improvement.

 

Nerd out with us as we dream about making the world a better place.

#improvementnerds

Improvement Nerds Podcast

Can your improvement nerd come out to play?

We believe that working with good processes can lead to joy. Being happy at work can lead to being happy at home.

 

Life is short, you have to love what you do, and do what you love. Because in the end, organizations don’t change the world. People do.

 

This is the core tenet of our podcast, our newsletter, and everything we do.

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We hope you like to read about continuous process improvement. Because we love to write about it.

What our customer’s are saying…

This course was amazing. It is an in-depth course that teaches sponsors what they need to know, do, look for and ask to help ensure project success.

Fridaousse Ilanda

This course was very easy to follow and quickly identifies entry level Six Sigma concepts. This course builds great foundation to build upon as someone progresses through the belts!

Todd Stipetich
GadellNet

I have really enjoyed learning a better way to make improvements to our office and procedures.

Erika B Breen
The Jane Pauley Community Health Center

This training was very informative and great knowledge to add to my bank!

Ally Reckers

A very thorough and concise course to introduce Six Sigma

Denny Rhodes
Gadellnet

I look forward to becoming a Yellow Belt in the Green Dot program to help my company reach goals that so many of us have for the love of our patients.

Steph Branson
The Jane Pauley CHC

This is a great course for anyone looking to improve their skills in meeting management. Very detailed and straight to the point.

Fridaousse ILANDA

Excited to work on my yellow belt certification.

Jonathan Olavarrieta
LCMC

Great introduction into Lean Six Sigma!

Cody Buttry-Hinkle
GadellNet

I really liked the course and how each training section would roll right into the next. In my opinion, this made it easier to digest. I also really enjoyed the fact that there is downloadable content to be used as a resource when needed in the future.

Zack Long

I found this course overview very helpful in defining the path to take for problem solving and project management. I was able to pull various charts and information sheets to save and utilize for upcoming projects and problem solving in my practice.

Sara Standlee
The Jane Pauley Health Center

I enjoyed this course along with several others. While going through this course I kept thinking “in what way at my current job could this be implemented”. Would be great to walk through something like this in person while learning or after learning the course.

Zackery

The course was straightforward and offered multiple tools and frameworks I can easily apply in my work.

Michael Khouli
Jane Pauley Community Health Center

I thought the training was a great mix between videos, infographics, and text. It was very clear and precise as a reader and I really appreciated all the knowledge gained in this training.

Megan Newton

I think this was very thorough. I loved the written explanation with supplemental information.

Lauren Ober

Training material was easy to follow. The information covered can be used in my day to day life both professionally and personally.

Terri Massett
LCMC Health

Love all the tool templates. Easy to understand content. Thank you!

Savannah Rehbein
MacAllister Machinery

Great course, easy to follow and fit into my schedule. Learned a great deal.

Daniel Rothenberg

Useful teaching on basics of Lean Six Sigma.

Andrew Brougher
Jane Pauley Health Center

Great organization of the material for optimal learning!

Khloe Kesler

Thank you.

Jami Lynn Ryan
Jane Pauley Community Health Center

Great education

Nicholas Stone

Quick basic easy to follow overview

Michael Khouli
Jane Pauley Community Health Center

Very rewarding thus far.

TAMARA MERRITT
Jane Pauley Community Health Center

Good flow to the course. Parking Lot and WWW are crucial to successful meetings. A meeting with no action items is usually pointless and a waste of time.

Sean O'Brien
San Francisco Public Works

Even though I currently have Green Belt experience, I was able to pick up useful tools and other ways of thinking through this course. Thanks!

Chelsea Perry
MacAllister CAT

Great systematic approach to make change and improve processes.

Heather Alder
Jane Pauley Community Health Center

Valuable information learned that will be utilized both professionally and personally. Great content and easy to follow course.

Terri Massett
LCMC Health

The format of the training was very user-friendly and interactive. Concepts were easy to understand and could be easily applied to real-word problems.

Ashton Williams
University of Indianapolis

This course and all of the tools are really helpful and will be utilized as I work on future improvement projects.

Kerri Novak
GadellNet

Training material was interesting and easy to follow.

Terri Massett
LCMC Health

Tom and I have crossed paths in our professional careers many times over the years, but this last year marks a first for us. I brought in him to help a client address Category Six of the Baldrige Framework related to process improvement. He partnered with my client, taught Lean and graduated over ten teams as a Yellow Belt cohort group with tangible and measurable results. This feat was celebrated this last week by the client organization with presentations by each team to senior leadership, Tom and myself. Any consultant knows it is a risk to bring in another consultant… Read more “Great collaborator”

Denise Shields
Shields Resource Group

Very thorough insight on project sponsorship and project management

Peter Lau
San Francisco Public Works

I really enjoyed working through the Design Thinking Foundations – concepts were easy to follow and examples and templates really added to my understanding.

Serena McArthur
GNB

This tremendous entry-level course laid out what future curriculum may include. 10/10 would recommend it!

Austin Schultz
GadellNet Consulting Services

Great training!

Zoelaine Viewegh

helpful process that can be applied to many aspects of life

Alicia Ray-Wolfe
Jane Pauley Community Health Center

Great training!

Zoelaine Viewegh

I found value in all of the information that was presented to me for the White Belt Certification.

Sara Standlee
The Jane Pauley Health Center

I’ve learned a lot from the Green Dot Group. Applying what I’ve learned in their course will make me a more valuable team member.

Rachel Rizzuto
GadellNet

The course was a great high level on project management process and the use of continuous improvement tools.

Allison Hudgins
Publix Employees FCU

The Yellow Belt course has been quick and easy to follow.

Erika B Breen
The Jane Pauley Community Health Center

Thorough and exhaustive. Some quizzes can feel a bit esoteric, but all in all knowledge worth having.

Brian Voelkerding
Gadellnet

I got this certification through one of my academic courses and know it will be very useful to have this knowledge and apply it in the medical field.

Erin Doss

The A3 was key! This is now my go to tool for problem solving!

Brian Friese
GadellNet

The course is great! The information is easily digestible and explained very well.

Tanner Thompson

Thanks for such an effective training. I look forward to implementing more of what I learned to my job!

Julie An
SF Public Works

Lean Six Sigma was very informative and had materials that gave explanations in different formats and templates!

Grace Cho

Thank you

Gregory Denkman
LCMC Health

Tom and the Green Dot team are amazing. They worked with our team to do yellow belt training as well as facilitated multiple change management and process improvement sessions. They are thoughtful, wise and forced us all to think differently. They are and will be a long-term part of our continued growth and improvement teams!

Nick Smarrelli
GadellNet Consulting Services

I think it’s a great way to help individuals and groups understand the basics of self-evaluation and improvement

Casey Hickner

The content delivery supports various types of learning. I enjoyed applying the information by matching real-life examples to the terms.

Sara Panczyk

Thanks so much for such a helpful course. I enjoyed the content and implementing what we learned into our real-life work settings. These topics are not something we learn in school so I’m grateful that my workplace offered this important training. I look forward to using what I learned and making it stick to more aspects of my job!

Julie An
SF Public Works

I love the train-at-your-pace setup in addition to the written and video coursework.

Rachel Rizzuto
GadellNet Consulting Services

There were a lot of “ah-ha” moments in this course. Things that were so simple that can be applied to my daily work right away. Thanks!

Nathan Klein
Michigan CAT

I’ve done a few yellow belt trainings at other companies and this one included much more relevant examples than others. Thanks!

Nathan Klein
Michigan CAT

This 5S training provides specific steps to organize workspaces. It also could be used at home!

Susan Husselbee
Pension Fund of the Christian Church

I enjoyed learning about leadership and the belts.

Olivia Voss

Great way to re-think change management!

Brian Friese

Against all odds, a team of one made it! Sometimes, a true challenge turns into a valuable learning experience and a worthy contribution to your organization. Thank you Green Dot Group!

Terri Kyle
Jane Pauley Community Health Center

Great teaching through online resources.

Amanda Richter
UIndy MOT Program

I would have liked to have all the info graphics and powerpoint slides in one download instead of having multiple downloads with someones only one slide. Also, the yellow belt handbook was not available at the end.

Veronica Maghielse

I can appreciate the new perspectives that Green Dot Consulting Group have suggested to better our organization.

TAMARA MERRITT
Jane Pauley Community Health Center

The 5S process is so simple that I cant believe that I have been missing this in my digital world.

Chanda Drew
LCMC Health

Great course! I liked the mini quizzes during the course.

Brooklynn Guerrettaz

I worked with Tom West and Green Dot at Hill Physicians in San Ramon, CA. We were in the process of revamping our informatics support model. This involved a refocus from pure education of providers and staff to one of change management. Tom was able to see my vision and tailored a plan to implement a Lean/ Six Sigma training and adoption plan for staff. Employees were trained and certified as yellow belts and we set up a program of mentorship with the goal of growing them into green and black belts. The projects that the new yellow belts were… Read more “Tailored training plan”

Jeff Goggans

This was very helpful.

Lena Savoie
LCMC Health

I liked that the videos were short and that the text following them reinforced key concepts. The repetition helped the ideas stick.

Melissa Plew
Pension Fund of the Christian Church

I have really enjoyed this training so far. I love how the material is easy to read and understand.

Leilanie Diaz Cortes
Jane Pauley Community Health Clinic

This is a great course to learn about effective ways to cut waste and add more value to workplace proccess.

Deuel Vaughn
LCMC

Looking forward to using new skills to make positive changes at my organization.

Susan Husselbee
Pension Fund of the Christian Church

Good course, great way to teach these concepts

Megan Johnson
University of Indianapolis

This was an excellent start to my path down Six Sigma

Matthew Reuter
GadellNet

As someone who is in a TON of meetings, I’m hoping everyone on my team will adopt these practices so that our time is used more efficiently.

Kate Hurst
Pension Fund of the Christian Church

A great, easy-to-understand explanation of Six Sigma White Belt.

Jamie Wottowa
GadellNet

Truly enjoyed the interactive learning process of understanding the lean six sigma process!

Abbie Alter

Everything was easy to go through, I liked that it gave both printed and video options.

Mary Petropoulos
GadellNet Consulting Services

Easy to understand, the videos are also helpful, and I enjoy the ideas being presented

Lauren Wack
Jane Pauley Community Health Centers

Great job delineating between the difference of white vs yellow belt. Loved the depth it went into on waste, A3, and 5S components!

Sierra Kern

I find this information very helpful and I look forward to using it to address issues in our agency in the future.

Chelsea Beth Holbert
Jane Pauley Community Health Center

This is a great intro to Lean Six Sigma Yellow Belt Training! Highly recommended

Karch Gielow

The headline says it all!

joe pollack
Gadellnet

I really enjoyed the Design Thinking Foundations course! The valuable examples, downloadable templates, and interactive sessions equipped me for creative problem solving. Highly recommend this course to anyone interested in understanding and improving the problem through the eyes of the customer.

Lindsey Cunningham

Great overview for white belt training.

Nathan Klein
Michigan CAT

Simple, concise, easy to understand.

Lauren Wack
Jane Pauley Community Health Centers

I like the concept, I wish there were real life examples and short problems to implement out learning.

Simra Ly
University of Massachusetts Lowell

This has been a very easy to understand training course.

Erika B Breen
The Jane Pauley Community Health Center

Mr. Thomas West is one of the top professionals in Six Sigma/Lean worldwide. He led me through some Black Belt projects and he was my mentor during my preparation for MBB. He has a wide knowledge and experience in several areas of Six Sigma (PESTEL, SWOT, Strategic Deployment Goals, Business Systems and Process Management, Lean, DMAIC, ….). He is one of the best Six Sigma/Lean consultants/trainers who can guide and support professionals for all the levels of Six Sigma.

Husain Al-Omani

Sponsor training was very informative and helped gain perspective on project management, how to help the team to shift direction if needed, and follow a clear roadmap to achieve goals for improvement.

Cecille Jayo
Jane Pauley CHC

Infographics do well with summarizing!

Patricia Santos-Babaran

Key concepts explained thoroughly

Chesna Goodell
GadellNet

I really enjoyed this course! The content and delivery are great, but it also reminded me about the importance of the voice of the customer. How many times do we make assumptions about what solutions our customers want without seeking more information about their experiences and what they need? This course breaks it all down- the why, who, what, and how. You’ll see lots of pro tips related to assembling a team, best practices for each step in the process, and pitfalls to avoid. Descriptions and examples of how to use the tools, as well as downloadable templates help participants… Read more “Looking for a way to include the voice of the customer in your next project? This Design Thinking course has everything you need!”

Karen Snyder
IU Health

I enjoy the variation in the delivery method throughout the training.

Paige Reynolds
The Jane Pauley Community Health Center

I enjoyed learning about the waste acronym and how the Six Sigma belts are representation of growth and the beauty in the process of growing. The White Belt training was informative and to be honest I was a little hesitant because I am a hands on learner , but this was interesting.

Janelle Jenkins
Jane Pauley Community Health Center

Straight forward and easy to understand approach to problem solving; Practical and consistent

Claudine Makofsky
LCMC Health

Great! Love the case studies

Lauren Ober

Just starting training and I am already planing out ways to utilize the beginning processes I have learned so far! Much more to come!

Brian Friese
Gadellnet

Green Dot has been informative and easy to understand throughout my training.

Christina Christenson

I believe this training is valuable and relevant in many environments, both work and outside work.

Veronica Maghielse

Well thought out training

Olivia Voss
UINDY

Helpful and will lead to better flow in the workplace

Amber Wisehart
Jane Pauely CHC

Course was very thorough and easy to follow.

Dawn Houchin
The Jane Pauley Community Health Center

As an occupational therapy student, it was interesting to think about the ways in which I could apply this white belt training in future workplaces/community sites. I appreciated the diversity of information presentation (written out, visual diagrams/figures/flowcharts, and videos) to help cater towards all different learning styles. I think it is a well-thought out training with lots of different applications.

Megan Yingling
University of Indianapolis School of Occupational Therapy

Over all a very interesting and informative program. Adding more voice overs and matching activities would improve my learning.

Madison Holmberg
UIndy - MOT

Lots of useful content, but a lot to absorb; Think this works best when you have a project in mind to apply the principles to in your head as you review the entire process.

Claudine Makofsky
LCMC Health

I wish I had this training at a previous employer.

Kimberly Spencer
UINDY: School of Occupational Therapy

Great course! Loved the flashcards feature.

Brooklynn Guerrettaz
University of Indianapolis

Course couldn’t be better

Matt Reuter
GadellNet

This training has been very helpful for creating a structure in looking at processes within our workplace for improvement and problem solving that allows for all parties to be considered and respected.

Jessica Tomlinson
Jane Pauley Community Health Center

The course is well structured. The combination of words, graphics and video helped me understand the concept and kept me interested.

Joanne Qiao
San Francisco Public Works

Enjoyed learning about meeting management

Lora mckeand
Jane Pauley Community Health Center

This program provided a basis for understanding quality improvement. I appreciate the variety of resources to cater to different learning styles.

Madison Holmberg
UIndy - MOT

Content is clear and well organized

Andrew Burmaster
LCMC Health

So far, I have really enjoyed the prereq training. This training has increased my excitement for the upcoming course as I feel that I have already gained new knowledge on items that I would like to implement in my meeting routines.

Chelsea Perry
Macallister CAT

Very knowledgeable and great for teaching me how to improve my own processes in and out of work as well.

Matthew O'Meara
GadellNet Consulting

I thought the interactive portion was a good way to keep people engaged in training. I also thought the videos were helpful for putting together the information.

Shelby Hudson

What a great way of thinking

Nancy L Curd
Jane Pauley Community Health Center

Lines everything out clearly and effectively. Explains the key concepts with great visuals!

Todd Stipetich
GadellNet

This was an informative way of keeping clients and internal employees in mind while change takes effect.

Chesna Goodell
Gadellnet

The training was easy to follow and provided great tools for helping with quality improvement processes!

Amber Melchior
Jane Pauley CHC

I learned new ways to not only approach problem solving, but to approach problem finding. I believe with continued training and mentorship I can grow in my ability to lead projects and to bring forth problems that may not be easily noticeable. I honestly came into Yellow Belt training not wanting to participate because of my full schedule, but I think that I can apply some of these skills to managing my weekly/monthly to do list also. This will allow me to engage in projects more often.

Janelle Jenkins
Jane Pauley Community Health Center

Great course!

Sara Panczyk

Very informative information provided in a format you can learn through modules and videos! The acronyms for waste are very helpful.

Sierra Kern

good review

Alicia Ray-Wolfe
Jane Pauley Community Health Center, Shelbyville

I’ve learned useful language and tools to better communicate and structure the changes I want to see in my workplace. Highly Recommend!

Lauren Wack
Jane Pauley Community Health Center

Easy to Navigate once in but hard to get open in the beginning

Angela Kilbride
University of Inaianpolis

The course content was laid out and organized nicely. Each module wasn’t too lengthy; nice bite-sized chunks to encourage trainees to continue through the course.

Sean O'Brien
San Francisco Public Works

I can now contribute to my organizations change management journey.

Chanda Drew
LCMC Health

Excellent, and unironically clear and concise training. 10/10!

Joe Pollack
Gadellnet

The 5S strategy was very interesting and I definitely can see value in adopting this Model. I can also use the steps at home to better organize and unclutter all areas.

Lena Savoie
LCMC Health

I have enjoyed learning about Lean Six Sigma and how to obtain my Yellow Belt. Excited to continue on.

Lora mckeand
Jane PauleyCommunity Health Center

Easy to navigate, great training for improvements and communication throughout

Angela Kilbride
University of Indianapolis

Tom’s teaching is very hopeful. The detail in which he explains the concepts really make sure that they are driven home. Combine that with quizzes and practical examples and the concepts really start to sit in.

Landon Galenski
Gadellnet

Against all odds, a team of one made it! Sometimes, a true challenge turns into a valuable learning experience and a worthy contribution to your organization. Thank you Green Dot Group!

Terri Kyle
Jane Pauley Community Health Center

I’ve learned about many of these tools individually but never in a formal setting that bridged each step of the Change Management Process together. I feel like I have life-long tools to help me taken on change and sustain the change efforts until change is needed again!

Chanda Drew
LCMC Health

I appreciate that I am able to take this right away and implement it with the handouts and tools to be successful in advocating for change. Thank you, Green Dot!

Kimberly Spencer
UINDY: School of Occupational Therapy

Good introduction to 5S

Andrew Brougher
Jane Pauley Community Health Center

This has been a very informative class!

David Loyd
Jane Pauley Community Health Center

It was a satisfying process to walk through the Design Thinking training! The use of examples really helped concepts stick. I also really appreciated that there were so many downloadable tools included.

Melissa Plew
Pension Fund of the Christian Church

I continue to enjoy and love learning the processes of what it takes to start and carry out a project.

Lora mckeand
Jane Pauley Community Health Center

Organizational change is challenging, but when you are able to get team members to agree on a common set of principles to drive change, while thinking systemically about how change impacts the org as a whole, the process gets easier. Grateful our team is taking on this collective learning. We are already seeing the payoff.

Geoffrey Brewster
Pension Fund of the Christian Church

I believe my favorite part is learning about processes that help reduce waste and how ways to improve processes in our organization.

Matt Lepp
GadellNet

I appreciate having a formal treatment of this topic. It should really help any organization to align on established best practices and use a common language. I’m looking forward to improving how we improve.

Matt Bollinger
GadellNet Consulting Services

We had the opportunity to complete this in one of my classes. It will be very beneficial to have this knowledge when going out into the workforce.

Erin Doss

Great course that gives a great baseline overview of LSS

Chelsea Perry
MacAllister CAT

Good thorough content and infographics!

Patricia Santos-Babaran

The White Belt Certification was very helpful to begin thinking about how to become an agent for change and process improvement within a company or organization.

Katie West

I really enjoyed the Meeting Management Fundamentals. I got a lot out of it.

Savannah Rehbein
MacAllister Machinery

The white belt is an interesting platform and I anticipate being able to build new ways of viewing my work

Heather Waymire
Jane Pauley Community Health Center

I just went through this training and immediately applied it to an interview question this week! They search committee was impressed and expressed interest in learning more. I believe it helped me to land the second-round interview! Thanks, Green Dot!

Kimberly Spencer
UINDY: School of Occupational Therapy

Mr. West spearheaded quality improvement training for our leadership team and members of our quality council. The focus of the training was to help our leaders and caregivers evaluate and improve organizational processes to create a world-class patient experience, increase process reliability, and enhance workforce satisfaction. Learners enrolled in the course discovered new ways to approach problem-solving and the mindset to make and lead change. The partnership was a success, with learners commencing from the 2021 cohort. To assist in our relentless pursuit of excellence, Mr. West will facilitate a second cohort Yellow Belt Training to evaluate, prioritize, and execute… Read more “Spearheaded Quality Improvement Program”

Patrick Wooten
Jane Pauely Community Health Center

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