Waging war on bad process

We empower improvement by investing in others. Giving them the skills they need to make and lead change, while making improvement a team sport.

Empowerment is essential to any transformation.

Process improvement consulting that empowers.

Starting point

Start where you are.

When you empower others to participate, you get an honest and accurate reflection of where you currently are. Not where you think you are. Or where you think you should be. But a real assessment of where you are and what is possible.


Change happens by the people, not to the people.

When you empower others to participate, you get more ideas than you could possibly act on. And improvement just don’t occur through projects. It begins to occur through everyday activities, as people find ways to add value in little ways, which add up to big results.

Sustainable improvement results

Sustained results.

When you empower others to participate, not only are your results better, they are sustained longer. Because the ideas behind each change came from the people who do the work, accountability to implement the ideas and sustain the ideas will be higher.

Solutions and Services for Sustained Process Improvement

Let's partner to bring about radical and lasting change. Check out our game-changing continuous process improvement consulting services and solutions.

Strategic Planning & Goal Setting

Support in designing and deploying your organization’s strategy.

Service offerings include:

  • Mission, Vision, Values Creation
  • Scenarios-Based Planning
  • 3-yr and 1-yr Plan – Annual Goal Setting
  • Competitive Landscape
  • Customer Personas
  • Strategy Activation (Catchball)

Professional Training and Certification

Provide work-class professional training, certification, and learning experiences.

Certification offerings include:

  • Design Thinking
  • Lean Six Sigma (White – Black Belt)
  • Change Leadership
  • A3 Thinking
  • Project Sponsorship
  • Project Management Basics

Project and Portfolio Management

Deploy a structured framework for organizing, prioritizing, and executing projects.

Service offerings include:

  •  Project Funnel Development
  • Project Selection
  • Project Governance
  • Project Scorecard
  • Project Planning
  • Rapid Improvement Events
Green Dot Mission, Vision, and Values

We help to improve processes, using Lean Six Sigma and Continuous Process Improvement, because we believe people deserve to work with good, reliable process.


We are passionate about creating processes that help organizations and their employees make an impact – going home each day knowing they made a difference.


For a list of the services that the Green Dot Group provides, please reference the attached Service Offerings List.

Check out our resource center to access our process improvement tools and templates

Transformation Requires New Thinking.

Never Stop Learning.

Online continuous process improvement tools, templates, and training

Online Learning

Attend one of our multiple online courses. We are working hard to provide you with an amazing learning experience on your schedule. Be sure to check out our Online Courses in the Green Dot Academy.

In-person and Virtual Workshops

We’d love to nerd out with you in person. Be sure to check out our Workshops through the Green Dot Academy.

Tools and Templates

Our Resource Center is full of nerdy stuff. Equip yourself with the tools and templates you will need in order to change the world.

Join us as we host conversations about everything improvement.


Nerd out with us as we dream about making the world a better place.


We hope you like to read about continuous process improvement. Because we love to write about it.

Improvement Nerds Podcast

Can your improvement nerd come out to play?

We believe that working with good processes can lead to joy. Being happy at work can lead to being happy at home.


Life is short, you have to love what you do, and do what you love. Because in the end, organizations don’t change the world. People do.


This is the core tenet of our podcast, our newsletter, and everything we do.

Sign up today!

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What our customer’s are saying…

I have really enjoyed learning a better way to make improvements to our office and… Read more “I have really enjoyed learning”

Erika B Breen
The Jane Pauley Community Health Center

I truly enjoyed this Yellow Belt course. The Green Dot platform is easy to use and kept me engaged between the curriculum, videos, attachments, quizzes, and drag-n-drop style… Read more “I enjoyed nerding out to this course!”

Vic Sweeting

Very thorough insight on project sponsorship and project… Read more “Good insight”

Peter Lau
San Francisco Public Works
Nancy L Curd
Jane Pauley Community Health Center
Abigail Crouse
University of Indianapolis

As I completed the final module and reflected, I realized that this course reminded me of tools and approaches to problems that add empathy and creativity to my process improvement background and approaches. This therefore will increase my toolbox when working with different people and initiatives at my organization. Having both an online e-learning ability and then an in person learning/application, truly allows for an all-encompassing learning… Read more “An all-encompassing learning experience!”

Anna Shanedling
Dana Farber Cancer Institute

I enjoyed how each section had a video and/or game to associate the DOWNTIME waste. It made the material easier to learn by being able to read it, listen then have an… Read more “I enjoyed interactive exercises”

Erin Songy
LCMC Health

The course was a great high level on project management process and the use of continuous improvement… Read more “Great high-level overview”

Allison Hudgins
Publix Employees FCU

Looking forward to using new skills to make positive changes at my… Read more “Think Differently”

Susan Husselbee
Pension Fund of the Christian Church

I learned new ways to not only approach problem solving, but to approach problem finding. I believe with continued training and mentorship I can grow in my ability to lead projects and to bring forth problems that may not be easily noticeable. I honestly came into Yellow Belt training not wanting to participate because of my full schedule, but I think that I can apply some of these skills to managing my weekly/monthly to do list also. This will allow me to engage in projects more… Read more “Paint The Town Yellow!”

Janelle Jenkins
Jane Pauley Community Health Center

I really enjoyed the Design Thinking Foundations course! The valuable examples, downloadable templates, and interactive sessions equipped me for creative problem solving. Highly recommend this course to anyone interested in understanding and improving the problem through the eyes of the… Read more “I really enjoyed the valuable examples”

Lindsey Cunningham

The format of the training was very user-friendly and interactive. Concepts were easy to understand and could be easily applied to real-word… Read more “The format of the training”

Ashton Williams
University of Indianapolis

Great course that gives a great baseline overview of… Read more “Great Course”

Chelsea Perry
MacAllister CAT

Truly enjoyed the interactive learning process of understanding the lean six sigma… Read more “Truly enjoyed the interactive learning”

Abbie Alter

helpful process that can be applied to many aspects of… Read more “helpful process that can be”

Alicia Ray-Wolfe
Jane Pauley Community Health Center

Great way to re-think change… Read more “Great way to re-think change”

Brian Friese

Against all odds, a team of one made it! Sometimes, a true challenge turns into a valuable learning experience and a worthy contribution to your organization. Thank you Green Dot… Read more “Met the Challenge”

Terri Kyle
Jane Pauley Community Health Center

I have learned how to solve cause and effect problems in the work… Read more “I have learned a lot”

Allison Moll
University of Indianapolis

I love how the process and concepts were represented visually with graphics and worksheets. There were multiple examples of each part of the process including the definition and real-world examples of the… Read more “Clear Learning Process Defined Visually”

Bethany Bivins

This course has been an essential portion of my knowledge of Lean Six Sigma. I look forward to using this newly learned ideas in the… Read more “Essential training”

Deuel Vaughn

I just went through this training and immediately applied it to an interview question this week! They search committee was impressed and expressed interest in learning more. I believe it helped me to land the second-round interview! Thanks, Green… Read more “Boost in interview skills”

Kimberly Spencer
UINDY: School of Occupational Therapy

Lean Six Sigma was very informative and had materials that gave explanations in different formats and… Read more “Helpful templates”

Grace Cho

I have really enjoyed this training so far. I love how the material is easy to read and… Read more “I have really enjoyed this”

Leilanie Diaz Cortes
Jane Pauley Community Health Clinic

A very thorough and concise course to introduce Six… Read more “A very thorough and concise”

Denny Rhodes

Looking forward to seeing real world application of these tools during in person training this… Read more “Improvement dojo!”

Caleb Parker suciu
Crossroads wellness center
Andrew Burmaster
LCMC Health

I got this certification through one of my academic courses and know it will be very useful to have this knowledge and apply it in the medical… Read more “Very useful knowledge”

Erin Doss

Creating change can feel daunting, green dot makes it feel… Read more “A green light for Green Dot”

Michelle Siroko
Parkway School District

Great information that makes a lot of… Read more “Very intuitive training”


I believe my favorite part is learning about processes that help reduce waste and how ways to improve processes in our… Read more “Great Learning”

Matt Lepp

Well laid out, easy to understand. Good graphics to help with… Read more “Great 6 Sigma Training”

Anna Bennett
Crossroads Wellness Center
Matthew Hickman
LCMC Health

This is a great intro to Lean Six Sigma Yellow Belt Training! Highly… Read more “This is a great intro”

Karch Gielow
Amanda Richter
UIndy MOT Program

It is rare that you find a program as comprehensive as this one regarding ways to improve your workplace, as well as provide better quality care for the customer/ patient. I anticipate using the yellow belt training to find ways in which I can improve my personal therapeutic practice and plan in terms of becoming a manager for my clinic. Overall, wonderful experience with this… Read more “Excellent training”

Bryant Grider
University of Indianapolis

This intro laid a great foundation for continued learning. It was laid out in a way that was easy to follow and still felt very… Read more “Great Intro to LSS”

Danny Commes

I enjoyed learning about the 5s’s and look forward to creating a streamlined process for workflows that I currently… Read more “I enjoyed learning about 5S”

Erin Songy
LCMC Health

Against all odds, a team of one made it! Sometimes, a true challenge turns into a valuable learning experience and a worthy contribution to your organization. Thank you Green Dot… Read more “Met the Challenge”

Terri Kyle
Jane Pauley Community Health Center
Alicia Ray-Wolfe
Jane Pauley Community Health Center, Shelbyville

I have enjoyed learning about Lean Six Sigma and how to obtain my Yellow Belt. Excited to continue… Read more “I have enjoyed learning about”

Lora mckeand
Jane PauleyCommunity Health Center

Training material was interesting and easy to… Read more “Training materials were interesting”

Terri Massett
LCMC Health

I’ve learned useful language and tools to better communicate and structure the changes I want to see in my workplace. Highly… Read more “I’ve learned useful language and”

Lauren Wack
Jane Pauley Community Health Center

This course was amazing. It is an in-depth course that teaches sponsors what they need to know, do, look for and ask to help ensure project… Read more “This course was amazing.”

Fridaousse Ilanda

Throughout my yellow belt training I found that many of the tools were familiar due to using them in past project, yet a full understand of each tool or the big picture was never developed. Due to my training with the Green Dot Group, I now understand how each tools connects to eliminating waste in our processes and creating value with each… Read more “Closing the Gap”

Chanda Drew
LCMC Health

I really enjoyed working through the Design Thinking Foundations – concepts were easy to follow and examples and templates really added to my… Read more “Love the Course”

Serena McArthur

The white belt is an interesting platform and I anticipate being able to build new ways of viewing my… Read more “New Learning”

Heather Waymire
Jane Pauley Community Health Center

I really enjoyed this course! The content and delivery are great, but it also reminded me about the importance of the voice of the customer. How many times do we make assumptions about what solutions our customers want without seeking more information about their experiences and what they need? This course breaks it all down- the why, who, what, and how. You’ll see lots of pro tips related to assembling a team, best practices for each step in the process, and pitfalls to avoid. Descriptions and examples of how to use the tools, as well as downloadable templates help participants… Read more “Looking for a way to include the voice of the customer in your next project? This Design Thinking course has everything you need!”

Karen Snyder
IU Health

The headline says it… Read more “Tom is the best”

joe pollack
Patricia Santos-Babaran

Thorough and exhaustive. Some quizzes can feel a bit esoteric, but all in all knowledge worth… Read more “Thorough”

Brian Voelkerding

The training and certification was helpful and helped me to understand the overall process of quality… Read more “The training and certification was helpful”

Grace Cho

This program provided a basis for understanding quality improvement. I appreciate the variety of resources to cater to different learning… Read more “This program provided a basis”

Madison Holmberg
UIndy - MOT

Good flow to the course. Parking Lot and WWW are crucial to successful meetings. A meeting with no action items is usually pointless and a waste of… Read more “Cheers to better meetings”

Sean O'Brien
San Francisco Public Works

I worked with Tom West and Green Dot at Hill Physicians in San Ramon, CA. We were in the process of revamping our informatics support model. This involved a refocus from pure education of providers and staff to one of change management. Tom was able to see my vision and tailored a plan to implement a Lean/ Six Sigma training and adoption plan for staff. Employees were trained and certified as yellow belts and we set up a program of mentorship with the goal of growing them into green and black belts. The projects that the new yellow belts were… Read more “Tailored training plan”

Jeff Goggans

Over all a very interesting and informative program. Adding more voice overs and matching activities would improve my… Read more “Over all a very interesting”

Madison Holmberg
UIndy - MOT

Great course. Very helpful. Website was having error issues and was crashing though (so that is only reason why didn’t give 5 star). So, if there was to be improvement, I’d recommend that. Otherwise enjoying the… Read more “Great course. Very helpful.”

Jonathan Will
Gadellnet Consulting Services
Lora mckeand
Jane Pauley Community Health Center

Short course that helps launch a beginning meeting facilitator or serves as reminder for the seasoned professional. I even found a new tool that I’m excited to… Read more “Improve and grow”

Donna D. Clark
MacAllister Family of Companies
Lauren Wack
Jane Pauley Community Health Centers

A very compact and easy to follow course. Looking forward to going deeper into the Lean Six Sigma… Read more “A very compact and easy to follow”

Kyle Simmons

I enjoyed this course along with several others. While going through this course I kept thinking “in what way at my current job could this be implemented”. Would be great to walk through something like this in person while learning or after learning the… Read more “Design for the win!”


Helpful and will lead to better flow in the… Read more “Helpful and will lead to”

Amber Wisehart
Jane Pauely CHC

Very informative information provided in a format you can learn through modules and videos! The acronyms for waste are very… Read more “Very informative information provided in”

Sierra Kern

This was a wonderful way to review the basics of Six… Read more “Wonderful way to review”

Adrienne Numbers
University of Indianapolis

The 5S strategy was very interesting and I definitely can see value in adopting this Model. I can also use the steps at home to better organize and unclutter all… Read more “We CANDO all things together!”

Lena Savoie
LCMC Health

It exposed some weaknesses in our system that prior to this course I would not have thought of changing. Specific examples that I feel need focused on is computer organization, sorting unneeded items, and labeling drawers for easy… Read more “Already seeing improvement opportunities”

Rachel McDonald
Crossroads Wellness Center

I think it’s a great way to help individuals and groups understand the basics of self-evaluation and… Read more “I think it’s a great skill”

Casey Hickner

I enjoyed my time reading and watching the videos as I prepare for my next… Read more “I enjoyed the videos”

Larry Hanthorn

The course helped emphasize the importance of effective solution design. I found this course to be particularly helpful in structuring the thought process around how to create a solution that meets customers needs. In some cases, it can be easy to rush through the solution phase, and I think that the focus on factors that should be considered prior to selecting and implementing an appropriate solution were… Read more “The course helped emphasize the importance of empathy”

Chris Lorenger
IU Health Physicians

The 5S process is so simple that I cant believe that I have been missing this in my digital… Read more “5S for the digital world”

Chanda Drew
LCMC Health

This training was very informative and great knowledge to add to my… Read more “This training was very informative”

Ally Reckers

Thanks so much for such a helpful course. I enjoyed the content and implementing what we learned into our real-life work settings. These topics are not something we learn in school so I’m grateful that my workplace offered this important training. I look forward to using what I learned and making it stick to more aspects of my… Read more “A Training That Sticks”

Julie An
SF Public Works

We had the opportunity to complete this in one of my classes. It will be very beneficial to have this knowledge when going out into the… Read more “Very beneficial”

Erin Doss

Lots of useful content, but a lot to absorb; Think this works best when you have a project in mind to apply the principles to in your head as you review the entire… Read more “Allow yourself time to absorb this material”

Claudine Makofsky
LCMC Health

Useful teaching on basics of Lean Six… Read more “A useful teaching on basics”

Andrew Brougher
Jane Pauley Health Center

Great introduction into Lean Six… Read more “Great Introduction”

Cody Buttry-Hinkle

Mr. West spearheaded quality improvement training for our leadership team and members of our quality council. The focus of the training was to help our leaders and caregivers evaluate and improve organizational processes to create a world-class patient experience, increase process reliability, and enhance workforce satisfaction. Learners enrolled in the course discovered new ways to approach problem-solving and the mindset to make and lead change. The partnership was a success, with learners commencing from the 2021 cohort. To assist in our relentless pursuit of excellence, Mr. West will facilitate a second cohort Yellow Belt Training to evaluate, prioritize, and execute… Read more “Spearheaded Quality Improvement Program”

Patrick Wooten
Jane Pauely Community Health Center

This course was very easy to follow and quickly identifies entry level Six Sigma concepts. This course builds great foundation to build upon as someone progresses through the… Read more “An easy to understand approach to Six Sigma Basics”

Todd Stipetich

This was very informative and all the videos helped as… Read more “This was very informative”

Elizabeth Kindler
Crossroads Wellness Center

I was not sure I’d like this course, but I’m glad I took it. I found ways to apply these tools in my day-to-day life! For example, understanding why the laundry keeps piling up and what is the best way to tackle the problem. It has also got me thinking about where and how much waste is embedded in my projects. DOWNTIME gives the waste a name and helps me identify… Read more “I was not sure I’d like this course, but I am glad it took it.”

Pammela Dickerson

The intensive Design Thinking sprint was fantastic! Tom was great at walking us through the steps and educating the Dana-Farber team about design thinking. It was also meaningful to work together towards the common goal of better educating and distributing Dana-Farber resources to… Read more “Design Thinking Course Review”

Lane Bandanza
Dana-Farber Cancer Institute

I find this information very helpful and I look forward to using it to address issues in our agency in the… Read more “I find this information very”

Chelsea Beth Holbert
Jane Pauley Community Health Center

I really enjoyed the Lean Six Sigma White Belt Certification training. It was very thorough and explained the foundation of the Lean Six Sigma learning path… Read more “I really enjoyed the training”

Eyibio (AJ) Awatt

I thought the course was informational and helpful for the first step of learning Six Simga… Read more “Informative course”

Megan Wildhaber

Course was very thorough and easy to… Read more “Course was very thorough and”

Dawn Houchin
The Jane Pauley Community Health Center